Aquamarine Impex
(A Sister Concern of "Aquamarine
Traders")
Shipping
-
The Purchased Product
shipped to winning Buyers within 1 business day after receiving the payment.
The parcel with Item
will be shipped from India.
Economy shipping -
takes 15-30 business days usually (depend on country location).
Express Shipping- takes
4 to 8 business days usually (depend on country location).
The buyers are
responsible for additional charges VAT, Custom fees, Import Duty etc. (if any).
Your patience,
kindness & understanding will always be appreciated.
Note : For Brazil and
Russian Federation here is no courier service so we can ship the parcel by
India Post -Airmail & EMS/Speed Post service.
For purchasing the
item(s) over USD 300 Value, we offer Free Express Shipping Service.
Return & Refund Policy
-
We offer a 30 days risk free
return policy. If you don't like the item(s), you can return it for a full
refund or replacement (which you'll prefer). The 30 day return period
begins from the day you received the item(s). Shipping cost, insurance,
duties and taxes fees is Non-refundable. Please contact us before sending
any return. Send returns by registered mail only.
Return of the damaged / used item
will not be accepted.
Feedback Policy
If you are satisfied with our
service, we sincerely hope you can leave us a Positive Review and rate the
Detailed Seller Ratings with a "FIVE STARS".
Please do not leave us 1, 2, 3 or
4star detailed seller ratings Review or case because they are all the same as
the negative review.
Our goal is to make sure you are a
satisfied buyer and pleasant shopping with us.
If any problem, please contact us
before leaving the feedback or opening the case, we'll do our best to help you
out and solve the problem.
FAQ'S
1- What is Aquamarine Impex's
primary business?
We are specialists in Color
Gemstones. If you are looking for natural Top Grade Gemstones, you have come to
the right place.
2- Do you have any store or office
where I can view the items I am interested in?
Yes, we have. You're most welcome at
our factory (in Jaipur city of India) and office in Bangkok (Thailand).
3- How quickly do you respond to
Emails?
During business day and working hours
we'll usually respond to all emails within few hours or on same day.
4- Can I return an item if I'm not
happy with it? What is your Refund Policy?
Of course, we offer
a30 days risk free return policy. If you don't like, you can return it for
a full refund or replace (which you'll prefer). The 30 day return period
begins from the day you received the item(s).
5- How do I return an item?
It's very simple - all you have to do
is let us know as soon as possible and we'll provide instructions on how to
return the item to us. The item should be sent back to us as received, in a
saleable condition i.e. unworn and without damage to the item. We reserve the
right to reject refund claims where we believe the item is not returned in a
saleable condition.
6- How will I be refunded?
Refunds will be issued in full for
the original item price you paid. Refunds will be processed promptly (typically
within three working days) via the same payment method you used to make the
purchase.
7- I like a piece of Gemstone on
your site but would you make a small change (in shape/size) for me?
As we have a Big Lapidary Factory so
we can make small changes to the shapes/size or re-cut for you at no extra
charge.
8- Are your Gemstones Natural?
All of the Gemstones we use are
100%natural.
9- Are your gemstones
treated?
For some kinds of stones we use heat
treatment only. Some color stones are commonly heat treated to bring out
the intense color of the stone. For example, Tanzanite are heat treated in this
way.
10- Do you
sell jewelry also?
Yes, we do sell Jewelry and we have
many stones and jewelry in stock which is not featured on the website. If you
are searching for a particular Jewelry please let us know and we'll try our
best to prepare for you what you are looking for (Silver or Gold Jewelry).
11- Where are your gemstones sourced
from?
We source our gemstones from around
the world direct from the mining place. We have direct link with the miners of
many African countries like Madagascar, Tanzania, Nigeria, Mozambique, Ethiopia
etc. Apart from this we have good hold on Indian Mining Place. If you have a
question about any of our stones please contact a member of our team.
12- I am looking for a particular
stone which is not listed on your site; can you source it for me?
If you have a requirement for a
certain type of stone, please let us know and we'll do our best to Prepare it
for you otherwise we'll arrange it from other manufacturers.
13- Do you sell Certified
Gemstones?
Yes, most of our customers don't
require any certification but on the demand of our customers we send the Gems
to a Standard Gems Testing Lab for Testing Certificate. For testing report of
each piece you need to pay USD 10 to USD 50 (according to the
lab charges)
IGI, GTL, IGITL and some other labs
are the most reputed in our city.
14- Can I see the process of
gemstone manufacturing at your factory?
Yes, you're most welcome. Please
contact us if you are interested. You can also contact us by Cell phone
+919001952711 (Whatsapp, Viber etc. apps also).
Have a nice day.
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