SHIPPING POLICY

• We generally process and ship orders within 1 business day. (Mystery box orders are excluded.)
• For mystery box orders, processing time is generally 1-4 business days.

From the shipment date, customers can expect their orders to arrive within 1-7 business days domestically and 2-10 business days internationally, depending on chosen shipping services and locations. Please note that due to virus, there might be shipping delays.

We ship our domestic orders via Australia Post eParcel and ship most international orders via DHL International Express. We require signatures on delivery for all orders. Our default shipping services only include shipping insurance by AU Post for all orders up to $5000AUD. For high value orders over $5000 AUD or international orders, we strongly recommend you contact us prior to discussing shipping insurance options. It is the buyers’ responsibility to insure any orders over $5000 AUD and all international orders at their own cost.

International customers are responsible for any additional fees or taxes after an order ships. We do our best to protect international customers from incurring additional fees, but cannot guarantee against any unexpected expenses. We do not accept return/exchange/order cancellations for the reason that you are unwilling to pay tax or fees.

In terms of product(s) damage or loss in transit or shipping delays, we will try our best to help communicate with the courier companies and get you the available compensation offered by the courier companies. However, we will not be responsible for any of the above if we correctly packed and shipped your orders to your order address, as once the parcels are picked up by couriers, it will be out of our control.

EXCHANGE & RETURN POLICY

All sales with KICKSTW are final. Once your order has been placed, we are unable to make any changes or cancel your orders.

KICKSTW is a consignment store, meaning all items we carry and offer on the site are provided by independent consignors. Once an item is sold, either online or in our physical store, the owner receives payment for their merchandise right after. Because of this, we are unable to accept order cancellations or process exchanges or returns. Refunds are only processed based on fulfilment errors or missing items.

If you have any questions or concerns with regard to the sizing or condition of a specific product on our site, please e-mail us before committing to purchase.

KICKSTW always has a '100% authentic or your money back' guarantee for all products sold by us.

You must reach out to us within 7 days of the delivery date of your item(s) if you have any concerns or issues. All requests received after 7 days of the delivery date of your item(s) will be considered null and void.

ORDER CANCELLATION DUE TO ERROR OR AVAILABILITY

In the event that a sold-out item has been purchased or a product has been listed at the incorrect price or listed with incorrect descriptive information or image due to a typographical error or similar genuine mistake, KICKSTW reserves the right to cancel the order at our discretion. You will be notified by email as soon as possible and offered a full refund.

KICKSTW’s fundamental values include customer relations, trust and authenticity.

We spend an enormous amount of time and effort ensuring the legitimacy of each product that comes through our doors so that these values can be met.

Our in-house sneaker and apparel authenticity team is regularly updated with new information to spot fakes and determine an item’s legitimacy, down to the very last stitching. Trusted sourcing, Physical inspections and a zero tolerance for fake goods makes KICKSTW your most trusted sneaker consignment store.

From humble beginnings in 2013, selling sneakers online, to opening a fully fledged brick-and -mortar in 2017, KICKSTW has been dominant amongst Melbourne’s sneaker culture and continues to do so.

Since before the doors to our first store opened, and even before the first pair was sold, we at KICKSTW are sneaker fanatics at heart! Since opening our first physical store in Melbourne’s South East, then relocating to Melbourne’s CBD, KICKSTW has seen some of the rarest shoes and brought in some biggest celebrities, all with the ambitious attempt to make Melbourne a sneaker capital.

Our goal for KICKSTW is to embrace new-comers to the sneaker industry, yet also supply for the heavy collectors at the other end of the spectrum and everything in between. We tirelessly work to better and improve all aspects of our business to ensure our customer buying experience is like no other. KICKSTW strives to support customers, whether you’re buying for yourself or a loved one, or interested in consigning and entering the industry.

As sneaker and streetwear fans ourselves, the whole team here at KICKSTW loves interacting with like minded customers or even spreading some knowledge to those interested. From our floor staff to customer service team and even our in-house content producers, KICKSTW’s goal is to treat you the way we want to be treated, sneakerhead to sneakerhead.

As our business started from a tiny Instagram account, social media is our driving force for sharing stock and content. Through social media we’ve had the pleasure of welcoming household names such as Lil Pump, Kemba Walker and many more through the KICKSTW doors. With feature articles on renowned sneaker publications such as NiceKicks, Sneaker Freaker and more, KICKSTW is nony at the beginning of it’s conquering journey.