OSSUM ELECTRICAL
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100% Genuine products + Fast & free delivery + 30 days
return policy
PAYMENT
POLICY
Accepted
Payment Methods: We accept PayPal, credit cards, and wire transfers, Manual TT
through eBay Managed Payment Service.
Payment
Deadline: Payment must be made within 3 days of winning the item. If payment is
not received within this timeframe, we may cancel the sale and relist the item.
Contact
for Instructions: If you have any questions or concerns about payment, please
contact us through eBay messages.
eBay
Managed Payment Options: PayPal accepts credit cards, debit cards, Apple
Payment, Google Payment, Bank accounts, and e-checks. PayPal also automatically
converts currency for listings in a different currency from your home country.
For High-value items orders, we accept manual TT payments.
Import
Duties: The buyer is responsible for any customs clearance or VAT & import
duties in the buyer's country.
Address:
We will ship the item to the address provided at the time of payment. Please
double-check your eBay Shipping address before making payment. If you need to
change the address, please contact us through eBay messages as soon as you
complete the payment.
Order
Tracking: We will provide order tracking details as soon as the order is
dispatched.
Customer
Satisfaction: Our goal is to ensure that our customers are satisfied with their
purchases. If you have any concerns about payment, please contact us and we
will do our best to resolve the issue.
Shipping
Policy
Orders
are dispatched within 24 Hours / 1 working day and Freight Heavy Weight items
are 3 working days after payment confirmation.
Worldwide
shipping through DHL, FedEx Fast Delivery Service on DAP basis.
Buyer
is responsible for paying any customs clearance or import duties, VAT &
other applicable fees by eBay / Authorities.
Order
tracking details are provided after dispatch.
Orders
are shipped to the address provided at the time of payment. (Check eBay address
before payment)
Change
of address must be informed through eBay message before dispatch
Responsibility:
Once the order is dispatched, we are not responsible for any changes in
delivery terms, address, or lost items.
Estimated
delivery time: 7 working days from India (may be delayed due to customs or
changes in international shipment policy).
Contact
us through eBay message if an order has not been received within the estimated
delivery time.
Feedback
& Customer Care
Positive
Feedback: We aim to provide our customers with the best possible experience and
strive for 100% positive feedback. If you are satisfied with your purchase,
please leave us positive feedback and a 5-star rating.
Communication:
If you have any concerns or questions about your order, please contact us
through eBay messages before leaving negative/neutral feedback. We are here to
help and will do our best to resolve any issues.
Resolution:
If there is an issue with your order, we will work with you to resolve it in a
timely and satisfactory manner. This may include offering a replacement or a
refund.
Return
Policy: We offer a 30-day return policy for most items. If you would like to
return an item, please contact us through eBay messages for instructions.
Shipping:
We dispatch orders within 1 working day of payment confirmation and provide
tracking information. If there are any issues with shipping, please contact us
and we will do our best to resolve the situation.
Customer
Satisfaction: Customer satisfaction is our top priority. We want our customers
to be happy with their purchases and will do everything in our power to ensure
that.
Continuous
Improvement: We regularly review our feedback and customer care policies to
improve the experience for our customers. If you have any suggestions, please
let us know through eBay messages.
Return
Policy
Timeframe:
We offer a 30-day return policy for most items from the date of delivery.
Condition:
The item must be returned in its original condition, with all original
packaging and accessories.
Communication:
If you would like to return an item, please contact us through eBay messages
for instructions and the return address.
Refunds:
Refunds will be issued once the item has been received and inspected. If the
item is not in its original condition, we may refuse the return or deduct a
restocking fee.
Free
Return Shipping: The Seller is responsible for paying return shipping costs.
Buyer pays for return cost if purchases the wrong item, or does not like item.
(No error from Seller Side)
Customer
Satisfaction: Our goal is to ensure that our customers are satisfied with their
purchases. If there is an issue with an item, please contact us and we will
work with you to resolve it.
About
Us
Ossum
Electrical is a top stockiest supplier of electric and electricals products, serving clients worldwide since 2016. Based in Bhavnagar, Gujarat, India, we
have established a reputation for delivering high-quality products and
outstanding customer service. Our team of highly skilled professionals works
closely with clients to provide custom-made products and services to meet their
unique needs.
We
are proud of our commitment to timely service and customer satisfaction, and
our determination to provide the best possible solutions for the marine
industry. Our comprehensive range of products and services is unmatched in the
industry, and we are constantly expanding our offerings to meet the evolving
needs of our customers.
Contact
us today to learn more about what we can do for you.
Working
Time,
Monday
To Saturday
9:30
AM to 6:30 PM (IST)
We
do not work on Sundays & Indian Holidays