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We aim to deliver orders typically within 3-5 working days (UK mainland). We can also deliver to most parts of Europe. In addition to this, we also offer 24 Hour Delivery options. Please note that any orders placed after 12pm Noon will be processed the next business day.

Please note that Next Day Delivery is only available between Monday to Thursday - For example, if a Item is ordered on Friday it will be delivered the Next working Day, Monday (Except Bank Holidays (Major Holidays). If a item is ordered over the weekend, it will be dispatched the next Working Day. I.E Monday (Except Bank Holidays or Major Holidays)for Next Day Delivery.

Information and Terms and Conditions Of Sale

In most instances we use MyHermes as our courier. For certain deliveries (particularly abroad) we also use UPS, Parcel Force or the Royal Mail. Where the client has paid extra for an upgraded delivery service which subsequently fails to deliver on time through no fault of the client then the client will be eligible for a refund on that upgrade. This upgrade refund is the maximum liability to which we will be held for courier negligence.

Please make sure your address is carefully entered into eBay and Paypal. Our courier system takes input DIRECTLY from your text and so errors will most likely NOT be trapped and rectified resulting in failed deliveries and delays or even lost items.

We struggle to deliver to many small offshore addresses such as Ceuta, Ibiza, Balearic Islands, Canary Islands, Mallorca, Majorca, Madeira, Reunion Islands etc – please note that we will always do our best but email us BEFORE you buy to check if you are unsure. If we can’t deliver we will simply refund for you. This will constitute rejection of the order and will thus cancel the contract of sale.

WE ALWAYS NEED A PHONE NUMBER FOR INTERNATIONAL DELIVERIES. YOUR ORDER CANNOT BE DISPATCHED UNTIL WE GET YOUR NUMBER. THIS IS A CONDITION OF SALE. Failure to provide a telephone number will result in us rejecting the order and will thus cancel the contract of sale.

Please note that no internet dispatch takes place at weekends or on Public Holidays.

We work very hard to make sure that we have everything in stock that we list on the internet but occasionally we get caught out when stock drops to low levels. In this case we will offer a full refund or if applicable an alternative product. If no stock is readily available we reserve the right to reject the order and thus cancel the contract of sale.

Thompsons Of Macclesfield Ltd reserves the right to reject any order it receives, for any reason at all including but not limited to: No stock availability, errors in the information posted online or security concerns.

Please note that all offers of sale are subject to order acceptance by Thompsons Ltd.

Please note that all offers of sale are subject to in stock availability at Thompsons Ltd.

Please note that any orders we choose to reject for any reason will be refunded to the buyer in full by Thompsons Ltd

We do not recommend you leave us a note on the Paypal payment or eBay order. Our system will hold any order with a note attached to it pending review by the dispatch team. This could cause a delay. Should you have any special requests or requirements our recommendation is to email or eBay message those before your order is placed.

In most instances our deliveries require a Signature and can’t be left in a Safe Location. The courier may attempt a delivery to a neighbour but a Signature would still be required. Please ensure that you select a delivery address where a Signature can be obtained within working hours.

By Post:

Customer Service
Thompsons Warehouse
17 Peel Street
Macclesfield
Cheshire
SK11 8BH

By Email or Phone:

Please see business seller information section below.