1. Fast and Free Shipping
2. Easy Return and Refund
3. 30 Day Money Back and 100% Satisfaction Guarantee
4. Secure Ordering. Shop with Confidence.
5. Great Customer Service where your Satisfaction is Our Priority
Customer service is our top priority! Please be sure to read the description thoroughly to make sure that this is the item you want before making a purchasing decision. If you have any questions about this item, please contact us via eBay messages before placing your order. We make every effort possible to accurately describe and depict the items. Please be aware that slight variations in color may be due to differences in lighting and computer monitor resolutions. All items are in stock at the time of listing; however, in the unlikely and unforeseen event that we are unable to fulfill your order through any of our networked warehouses, we will notify you as quickly as possible and offer you a 100% refund on your purchase. Thank you for shopping with us. We appreciate your business!
PayPal is our preferred method of payment. If you do not have a PayPal account, all major credit cards are gladly accepted through PayPal as the payment processor and you dont need a Paypal account to use it. Paypal payment is processed fast and easy so we can ship your product ASAP. PayPal offers great buyer and seller protection. Your order will be processed pending receipt of cleared payment through PayPal.
We provide fast, free shipping. Most items are shipped within 1-3 business days of receiving cleared payment. We ship to all states in Australia coming from multiple warehouses within and outside Australia. We do not ship to P.O. Boxes or APOs. For select items, we ship internationally through different couriers depending on warehouse location. If ordering electrical items outside of Australia, please note that they will come equipped with a standard AU voltage plug. You will need a suitable adapter to use the item in your country. Certain restrictions apply. Standard or Economy Shipping is ALWAYS FREE! You will be notified via eBay messages as soon as your items ship. Special Notice for Freight Items: If an item ships via Freight (Truck) Delivery, a valid phone number will be required so that we can contact you to schedule delivery. The item may be delivered with curbside delivery. An adult signature will be required. Please be sure to have available help on hand to assist you with moving the item to the desired location in or outside of your home. Freight items must be inspected upon delivery. In the unlikely event that damaged is observed, you MUST refuse delivery and note the damage on the shipping receipt and send it back via the Freight carrier. Returns will not be accepted on Freight items after they have been delivered, inspected, and the driver has left the premises.
We offer a 30-day return/exchange policy for most of our products. Please inform us within 14 days of receiving the item and ship the item back to us within 14 days after informing us. You can request a refund if you are dissatisfied for any reason with your product. (Restocking Fee May Apply). Only factory defects are accepted as a reason for a return. In the case of factory defects, if available, we will replace the product for you. When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. You will be required to cover shipping on the return of non-defective items. All returns MUST be done within 30 days of the date of purchase. Please note that we cannot give refunds or replacements after the 30-day limit has expired. You can request a refund as per our Terms and Conditions. Only factory defects are accepted as a reason for a return.
We DO NOT ACCEPT Change of Mind as a reason for a return.
We also DO NOT ACCEPT Found Lower Price Elsewhere as a reason for a return. Every store has their own pricing and when you buy from us, that means you agreed to buy it at our selling Price. Please do your own diligence to make sure you find the right product at the right price.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product and normal wear and tear.
- Photos of the front and the back of the package or box;
- Partial shipment slips (if applicable);
- Photo or video of the defective item;
- Photo or video and a detailed description of the problem;
20% Restocking Fee May Apply for Returns other than factory defects depending on a case to case basis. In the case of factory defects, if available, we will replace the product for you. If the item arrived broken, please contact us within 7 days from the delivery date.
When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition.
You will be required to cover shipping on the return of non-defective items.All returns MUST be done within 30 days of the date of purchase.
Please note that we cannot give refunds or replacements after the 30-day limit has expired.
If you need to exchange an item received, you will need to go through the normal returns process identified in our returns section and then order the correct item, if it is still available. Orders are processed immediately and dispatched to fulfilment as soon as they are received. For this reason, we are typically unable to honour cancellation requests. If you need to cancel the transaction, please contact us as soon as possible and we will attempt to cancel the order. If the order has gone too far through the fulfilment process, we will be unable to cancel. In that event, you would need to wait until you receive the item and go through the normal returns process as mentioned in the returns section of our policies.