SHIPPING:
On most decals we can ship them for FREE via USPS. BUT, please note that this is the same as putting something in an envelope and putting a stamp on it. It can take 5-14 days.. We've even seen stuff take 20, eBay offers tracking for this mailing service, and a lot of sellers claim to offer it as if its a premium service, but it is unique to eBay and is generally unreliable. The system relies solely on the envelope being scanned by machines only at major hubs, there's no guarantee it will get scanned because it's never scanned by a carrier in-person.. Other sellers don't mention this, but it is in fact a reality. Because of this, If it gets lost, We can't send replacements unless it has been at least 15 days, UNLESS you purchase the upgraded shipping service, USPS Ground Advantage for $4.00, This service offers REAL-TIME tracking, insurance & usually only takes a few days to arrive. PLUS with this upgrade we roll your decals up in a tube. You can't beat the value for $4.00, We stress how important it is to get the upgraded shipping if you are in a hurry or you just wanna make sure your decals get there in a timely manner, in one piece, the first time we send them. We make most everything made-to-order and if you get your order in before 1pm it will almost certainly go out the same day.
INSTALLATION:
We have an image in every listing that has directions, and we include directions with most products, But you can also visit YouTube and type in "DW's Custom Creations Decal Installation", where you will find walkthrough videos on how to install any of our products with the most common methods. You can't miss if you can follow directions.
RETURNS:
We only offer returns on NON-CUSTOMIZED/NON-PERSONALIZED decals, they must be in the same shape as when they leave here and buyers pay all return cost.
SUPPORT:
If for any reason you have a problem with your order, whether it be you haven't yet received it, or it arrived damaged, or we made a mistake.. Don't leave negative feedback or open a request without contacting us first. WE OFFER YOU A SATISFACTION GUARANTEE, which means exactly that, if you message us with your issue we guarantee we can help you.. Regardless. But you have to SAY something! If you have any questions, don't hesitate to message us. And remember we can make ANYTHING.. WE LOVE DOING CUSTOM JOBS, so if you need something that's not listed HIT US UP! No one will give you a better price, I guarantee it. We are a full service design & print shop, which means we can do multilayer-multi colored die cuts & digital prints. No job is too small or too big, so if your looking for something and don't see it, drop us a line. We answer our messages every few hours Monday-Saturday 8am-7pm.
Thanks & we look forward to making your purchase as satisfactory as possible!