Sony PlayStation 5 Games Console DualSense Controller Blu-ray Disc 825GB White

• Brand: Sony
• Colour: White
• Dimensions: 390 x 104 x 260 (W x H x D in mm)

At The Outlet Hub we are committed to providing high quality products which we hope you will enjoy, but we know from time to time a product may need to be returned or exchanged, therefore this refurbished item comes with a 12 Month Return To Base Warranty.

In the event of a return and to enable us to process your Refund/Exchange or Repair efficiently please follow these steps:

Unwanted Purchases/Your Right to Cancel:

• You must notify us of your intent to cancel within 30 Working days of the date you received the item.
• please contact us via the eBay messaging service to request a refund and to obtain a unique Return reference number.
• If the item was originally delivered by DPD / Specialist courier, The Outlet Hub will arrange a FOC collection at your choice of UK Mainland address, we reserve the right to ask you to return the item at your own cost for non-faulty items.
• If the item was delivered by Royal Mail or if you collected the item yourself then you will be required to return it at your expense via the same method.
• All return items must be in their original and unused condition, complete with all accessories supplied and original packaging.
• A full refund (including original carriage charge) of the order will be processed upon the items arrival at The Outlet Hub.

Faulty Products - Within 30 Days:

If your item develops a fault within 30 days of the date you received it we will offer a full refund or replacement (if the item you ordered is out of stock we will offer an equivalent model)

• Please contact us via the eBay messaging service to request a refund or a replacement and to obtain a unique Return reference number.
• If the item was originally delivered by DPD / Specialist courier, The Outlet Hub will arrange a FOC collection at your choice of UK Mainland address.
• If the item was delivered by Royal Mail or if you collected the item yourself then you will be required to return it at your expense via the same method.
• All return items must be securely packaged in the original packaging and complete with all accessories supplied.
• If you have elected to receive a replacement, then a swap out will be arranged at any UK mainland address of your choice.
• If you have elected to return the item for a refund, then this will be processed upon the items arrival at The Outlet Hub.

Faulty Products - After 30 Days (Excluding cosmetic/accidental damage or customer misuse)

If your item develops a fault after 30 days of the date you received it, but within the 12 Month warranty period we will offer a FOC repair upon receipt of the item. You are responsible (including costs) for returning the item to us via a trackable method.

• Please contact us via the eBay messaging service to request a unique Returns reference number.
• Return the item to us at, Servicecare Support Services (Clipper), Saxon Avenue, Northampton, Northamptonshire, NN4 5EZ.
• The item must be securely packaged, preferably in the original packaging using the inserts supplied. - We will not be held responsible for any loss or damages that occur whilst in transit.
• Upon receipt of your item we will provide a FOC repair including any mechanical parts, if in the unlikely event the unit is beyond economical repair we will provide a like for like replacement.
• When we have repaired your item we will return it to your choice of any UK Mainland address FOC and contact you beforehand.
• Our FOC repair service excludes cosmetic/accidental damage and customer misuse. In the event of an item being returned to us for these reasons we will contact you and provide an estimate for repair or ask you to collect the item from us at your expense.

The above policies do not affect your statutory rights.

All of our orders are shipped via DPD or Royal Mail 1st Class/1st Class Recorded (except TV's over 43" which are shipped via a specialist courier).

Unfortunately our Next Working Day Delivery policy excludes some remote rural areas and countries. Please confirm with our customer service team first before placing the order.

Please ensure you have an up to date daytime contact telephone number, preferably a mobile telephone number, on your account should we need to contact you about your delivery (see below).

• We aim to ship orders within 2 Working days; most orders are shipped on a next day basis.
• You will receive a despatch notification email containing your tracking number when your item is despatched.
• Delivery of your item will take place between Monday-Friday and between the hours of 08:00am-20:00pm and must be signed for at the registered Paypal address, it will NOT be left in safe places or with neighbours.
• For orders delivered via DPD, deliveries will be attempted twice, with a calling card left each time. If the item is returned to us as a failed delivery after 2 attempts, the order will be cancelled and refunded once we receive the item back. A Fee of £10.00 may be charged for any further delivery attempts.
• We can only ship to Mainland UK & Northern Ireland; we regret that we cannot deliver to the Channel Islands, Isle of Man, Shetland Islands or the Republic of Ireland (Unfortunately our Next Working Day Delivery policy excludes some remote rural areas and countries. Please confirm with our customer service team first before placing the order.

DPD deliveries Only

• If you have provided us with a mobile telephone number, DPD couriers will send a text message on the day of delivery advising of an approximate time slot for the delivery.
• If you have not provided us with a mobile telephone number, DPD couriers will send an email on the day of delivery to the supplied email address advising of the approximate time slot for delivery.
• Please note any quoted time slot is approximate and does not guarantee delivery between those times.
• Unfortunately our Next Working Day Delivery policy excludes some remote rural areas and countries. Please confirm with our customer service team first before placing the order.

We will happily accept the return of your purchase under the following circumstances.

1. We offer a full refund or exchange (subject to stock availability) for 'Buy It Now' units purchased in our eBay store, providing they are returned complete with packaging/accessories and returned in the same condition within 14 days of purchase. We will only issue refunds to the original Paypal account.
1a. The cost of the return delivery charge under these circumstances is to be paid directly by the customer.
1b. The item must be returned via a trackable method i.e. Royal Mail special delivery etc.
1c. We reserve the right to charge a handling fee for any returned item which does not comply with the above conditions.

2. Should any unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.

3. Items which develop a fault within 30 Days of Delivery will be collected for a full refund or exchanged free of charge (subject to stock availability).

4. Items which develop a fault after 30 days will be collected, repaired and returned free of charge for the remainder of the 12 month warranty.

All items (excluding wearable parts) are guaranteed for a full 12 months for domestic use. We do not  guarantee against misuse/accidental damage (i.e. coffee spilt inside, damaged screens etc.), excessive wear and tear (i.e. commercial use),loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer's specifications or normal wear and tear. Please note that if repairs are done other than by ourselves or authorised agents our guarantee can't apply. This guarantee is naturally in addition to your statutory rights. After the guarantee has expired we will still endeavour to help with any servicing your equipment may require however this may incur an additional cost.

Should you wish to use the service mentioned above please contact our after sales department via the eBay message centre.