Order Processing
Most of our items are processed and shipped on the day of purchase 24 hours / day 7 days / week
We appreciate that our customers anticipate a quick turnaround once an order is placed with us
We do our utmost to achieve this despite our items being listed with eBay's minimum 24 hour handling time
Most of our products are ready made but please be aware that we do specialise in many custom made items
Kindly consider that some items will require a longer handling time in order to meet and exceed our very high quality standards
Regardless of what you choose, we promise to ship your item within a 24 hour period unless otherwise stated
As items are processed without delay, please call rather than email if you need to change your order in any way after purchase
We are here to help and will always do whatever we can to ensure that your needs are met
Delivery Information
We are pleased to offer the majority of our items with Competitively priced Tracked UK Delivery
This includes deliveries to the Scottish Highlands, Northern Ireland and most of the British Isles
We ship most of our items from our Prime 1STec stock located in a fulfilment centre near you
We also offer Next Day delivery options that are available during the eBay checkout process
We post most items on the day of purchase or within a few hours of receiving cleared payment
Items are posted every day of the week with some deliveries taking place on Saturday & Sunday
Items are delivered within 1-3 business days after dispatch but on rare occasions may take longer
We offer Express Next Day Prime delivery upgrades for most items allowing for Sunday deliveries
Returns Process
We appreciate that on some occasions you may want to return an item
The Consumer Contracts Regulations replaced the Distance Selling Regulations in 2014,
allowing buyers to return items up to 14 days after delivery
We have taken this a step further by offering returns up to a maximum of 30 days
You can return an item if it is faulty at our expense or at your expense if you have simply changed your mind
We believe that mutual trust plays the biggest part in making any returns process simple and fair for both parties
Please contact us through eBay messages should you require any assistance with any of our items