The Tokyo Concierge is a respected and reliable eBay seller. We sell rare and authentic Japan imports, used books, and other hard-to-find items at low prices.

Worry-free shopping with customer support in English - no machine translation! All items are shipped via tracked airmail direct from Japan. 

Every item is carefully packaged to ensure safe shipment to you. Bringing Tokyo straight to your front door!

Our photos are part of the item description, but note that we may not be able to confirm the condition of new items that are sealed in the original packaging. In some cases, new items may be removed from and returned to their packaging in order to provide more accurate photographs.

We strive to accurately represent all items in our photos. However, we may use manufacturer photographs or other sample photos for certain items.

Note that small scratches, marks, soiling, bumps, folds, crease marks, and other imperfections may arise during handling, packing, and shipping.

Different camera, monitor, white balance, or brightness settings may cause item colors and designs to vary slightly.

Pattern distribution and layout may vary from one item to the next. If you would like to see photos of the specific item you are ordering, please send a message prior to making your purchase.

We ship from Tokyo, Japan, via Japan Post airmail or EMS based on the destination and shipping speed requested.

Orders ship within 2 business days after receipt of payment. We accept payment via eBay only. You must be registered with eBay to buy from us. Payment must be completed at time of purchase.

Order tracking information will be provided once the item has shipped.

International delivery (estimated, not guaranteed):

• Economy: 10-20 working days
• Standard: 5-10 working days
  
  

If you wish to combine items to reduce shipping costs, please inquire before placing your order. We will provide a shipping quote within 24 hours.

Shipping is only available to the address registered in eBay. If you want us to send another address, please change your address on eBay and then place an order.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Do not confuse them for additional shipping charges.

We do not mark merchandise values below value or mark items as “gifts." Japanese and international government regulations prohibit such behavior

The Tokyo Concierge is committed to providing our customers with the best possible online shopping experience.

This includes a commitment to excellent customer service, even after your order has been delivered. Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

If you have any special requests or would like to request our assistance in sourcing a rare or out-of-stock item, please feel free to get in touch.

We strive to respond to eBay messages within 24 hours Monday - Friday, 8 am - 5 pm JST (excluding Japanese bank holidays). Service is available in both English and Japanese.

日本語でも気軽にお問い合わせください。