Pickups: We do welcome pickups at our store after the item has been purchased thru eBay. Please call or email to confirm the item is ready. In many cases, we do list items for sale from our Lombard store, Fairy Tales, Inc. 28 W. St. Charles Lombard IL 60148.
Returns: If you wish to return an item you purchased from Fairy Tales-Inc, you must notify us within 3 days of receiving the item. Shipping fees will not be refunded. Buyer is responsible for fees incurred to return items to Fairy Tales-Inc. We will assess a standard restocking fee of 15% for items returned. Credit for the item will not be issued until Fairy Tales-Inc receives the item in its original condition it was received. We will not accept items that are returned without notice. All returns must have a Fairy Tales-Inc return Authorization number (R.M.A) on the box. Damages caused in shipping must be reported to Fairy Tales-inc within 3 days after the item is received. Fairy Tales-Inc will issue a full refund or replace the item after the shipping claim has been issued.
Damages: If you receive a damaged item, please contact us with in 3 days after the item is received. We will replace the item immediately if in stock along with placing a claim with the shipping carrier or the manufacturer of the item. DO NOT ship this item back to us. We will issue a shipping call tag for the item to be picked up or destroyed. We will not accept items returned without notice. If we do not have the item, buyer is welcome to exchange the item for another of equal value, or we will issue a full refund on the damaged item.
Holiday Shipping: For the Christmas Holiday, Orders must be placed and paid for by 2:00 PM on December 15, to be received by December 24, in the Continental United States. Orders will be shipped via UPS or USPS unless requested otherwise. Shipping is NOT guaranteed due to unforeseen weather conditions and shipping carriers requirements. Orders shipping International via UPS or USPS for the Christmas Holiday must be placed and paid for by 2:00 PM on November 30, to be received December 24. Again, shipping is NOT guaranteed due to unforeseen weather conditions and shipping carriers requirements. We will happily expedite shipping (next day, second day or three day select) with an additional charge to the buyer.
** Please Note: Stock photo from manufacturer that may not match exactly.**