After Sale Support
Any problems, instructions advise needed please don't hesitate to get in touch with our dedicated
After-Sale WhatsApp Support line
(opening hours Monday-Friday, 9 am -3 pm)
WhatsApp: +44 751 552 4448
When contacting, please provide your Order number and Post Code.
Customers buying an item (using the 'Buy It Now' option) have 60 working days after the delivery date to cancel the transaction and return their purchase for a refund. The buyer must pay for the return of the item and be responsible for packing the item well in its original packaging; a recorded delivery service must also be used. Refunds will only be made after receiving the product in the same condition as when dispatched.
Warranty
We provide a 12-months return to base warranty.
Who is covered?
This warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales invoice is required for warranty service.
What is covered?
If your PC hardware develops a fault, you can return it for repair or replacement (or equivalent).
What is not covered?
- Normal wear and tear of Product use
- Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
- Use of the Product other than for its intended purpose
- Damage caused by improper or unauthorised repair or maintenance
- Warranty is void if repairing without our consent or if warranty seal is broken
- The product that has been modified or altered
- Software issues (any problems associated with software – whether bundled or installed by the user, file corruption, internet setup, etc.)
- Accidental damage like breaking the screen or spilling liquid on it. You would need independent insurance to cover this.
Batteries, although we guarantee it will hold at least one hour's charge. We will replace batteries that do not meet these criteria if reported within one week of receipt and the battery supplied is returned. Batteries are considered as consumable items - as they are expected to degrade over time. Some may require replacement.
If a product is returned under warranty and has been damaged or there is a software problem we reserve the right to charge for our labor and carriage costs.
Repair process:
Any device returned under warranty is factory reset as part of the repair process. Propermac is not responsible for the damage to or loss of any programs, data, or removable storage media during the repair process. Warranty returns will take approximately 7 working days to process once the goods have arrived (on rare occasions, it may take a bit longer due to workload).
