RETURN POLICY

• RETURNS ARE ACCEPTED WITHIN 30 DAYS OF PURCHASE

• IF THE RETURN REASON IS "PURCHASED BY MISTAKE" OR "CHANGED MIND": THE BUYER IS RESPONSIBLE FOR THE RETURNING SHIPPING COST. ESPECIALLY FOR INTERNATIONAL PURCHASE 

• NEW ITEMS MUST BE RETURNED IN THEIR ORIGINAL SEALED UNOPENED PACKAGING WITH ALL ACCESSORIES. FOR ITEMS WITH MANUFACTURER SEAL, THE ITEMS SHOULD BE RETURNED WITH AN UNBROKEN SEAL AND INTACT

• WHEN RETURN REASON IS "DEFECTIVE" OR "THE ITEM IS NOT AS DESCRIBED": KINDLY, MAKE SURE BEFORE OPENING A RETURN REQUEST, THAT IT’S REALLY NOT AS DESCRIBED. IF THE ITEM WAS AS DESCRIBED AND NOT DEFECTIVE, UNFORTUNATELY, WE HAVE TO PROCEED WITH A PARTIAL REFUND

• RETURN SHIPPING IS FREE IF THE ITEM IS DEEMED DEFECTIVE OR NOT AS DESCRIBED. YOU MUST RETURN THE ITEM IN THE SAME CONDITION AS RECEIVED INCLUDING ALL PACKAGING AS RECEIVED

• FOR ALL INTERNATIONAL ORDERS WE SELL WITH EBAY GLOBAL SHIPPING PROGRAMS, THE BUYER IS 100% RESPONSIBLE FOR RETURNING, WE ARE NOT ABLE TO PROVIDE YOU WITH A RETURN LABEL AND WE ARE NOT RESPONSIBLE FOR RETURNING IT

• IF RETURNING A HANDSET THAT HAS BEEN USED/SETUP, PLEASE ENSURE ALL SAMSUNG / GOOGLE ACCOUNTS AND PIN NUMBERS HAVE BEEN REMOVED AND THE PHONE HAS BEEN RESET TO FACTORY SETTINGS. WE ARE NOT RESPONSIBLE FOR ANY PERSONAL INFORMATION SUCH AS PICTURES OR CONTACTS THAT REMAIN ON THE HANDSET IF IT IS RETURNED. 

• WE NOTE ALL IMEI NUMBERS AND IF THE DEVICE RETURNED IS NOT THE SAME IMEI OR SERIAL NUMBER THAT WE SENT THEN WE WILL VOID ANY WARRANTIES RELATED TO THE DEVICE, AS IT WILL NOT BE OURS

• IF THERE ARE BATTERY ISSUES THEN THE DEVICE CAN BE RETURNED TO US WITHIN 30 DAYS OF THE PURCHASE AND A FREE BATTERY REPLACEMENT SERVICE WILL BE PROVIDED FOR THE DEVICE. 

• AN EMAIL WILL BE SENT VIA EBAY AUTOMATICALLY FOR WHEN THE ITEM IS DISPATCHED

• ALL OUR ITEMS ARE TRACKED VIA ROYAL MAIL TRACK AND TRACE

• IF PURCHASING A ‘USED LIKE NEW HANDSET’ PLEASE NOTE THAT THE DEVICE MAY HAVE BEEN PREVIOUSLY REPAIRED SUCH AS A BATTERY REPLACEMENT OR CHANGING PARTS TO ENSURE THE HANDSET IS FULLY FUNCTIONING

• PLEASE NOTE WE DO NOT COVER THE FOLLOWING FAULTS: ACCIDENTAL, NEGLECT, MISUSE, ANY ALTERATION OR REPAIRS CARRIED OUT WITHOUT PRIOR APPROVAL.

• PLEASE NOTE WITH IP67 RATED WATER RESISTANCE DEVICE WE WILL NOT BE ACCOUNTABLE FOR ANY DAMAGES CAUSED FROM WATER

• PRIVACY – WE DO NOT SHARE ANY INFORMATION OF OUR CLIENTS WITH ANY 3RD PARTY COMPANIES

IN REFERENCE TO EBAY'S RETURN POLICY:

• WHEN RETURNING AN ITEM, PLEASE MAKE SURE TO PROVIDE US WITH A TRACKING NUMBER AS SOON AS IT IS AVAILABLE

• REFUND OR EXCHANGE AS AGREED WILL BE PROCESSED WITHIN 2 BUSINESS DAYS.

• IN CASE OF A REFUND, YOU WILL BE RECEIVING A CANCELLATION REQUEST THAT YOU ARE REQUIRED TO APPROVE.

• WE CAN CANCEL AN ORDER IF WE HAVE ANY DOUBT ABOUT THE DELIVERY ADDRESS OR FOR ANY OTHER REASON 

SHIPPING POLICY:

• ALL OUR PRODUCTS ARE SHIPPED VIA ROYAL MAIL. THE PRODUCT WILL BE DISPATCHED ON THE SAME DAY, AS LONG AS THE PAYMENT FOR THE PRODUCT HAS BEEN MADE IN FULL BEFORE 15:00 HOURS / 3 PM. PURCHASES AFTER 15:00 HOURS / 3 PM WILL BE SHIPPED ON THE NEXT WORKING DAY. PURCHASES MADE ON SATURDAY BEFORE 11AM WILL BE SHIPPED OUT ON THE SAME DAY. SPECIAL DELIVERIES WILL BE DELIVERED ON SUNDAY. 

WARRANTY POLICY

• WE BUY OUR STOCK WORLD WIDE AND FROM DIFFERENT SUPPLIERS. IF FOR ANY REASON THE WARRANTY IS NOT COVERED IN THE UK BY THE MANUFACTURER, ALL OUR STOCK COMES WITH A 2 YEARS SELLER'S WARRANTY.