Delivery Information
For all orders received by 12pm weekdays (excluding bank holidays), we will aim to ship out the same day for next working day delivery (unless otherwise stated in our listing/postage/shipping information). If you have not received your order in time, please contact us via Ebay. Our opening hours are from 9am-5pm, weekdays and we will be happy to liaise with our couriers to track down your order.
Please note: Couriers can and often do deliver right up until 6pm - so please allow sufficient time for delivery before contacting us.
Where possible, please supply your contact telephone number should the couriers need to contact you.
We strive for 5 Star rating across the board, please do not mark us down where we have shipped the goods on time but the courier has not delivered on time for whatever reason.
Methods of Payment
Payment accepted by Paypal from verified Paypal accounts.
Payment by echeque will require clearance before goods can be shipped.
Returns
We follow all current legislation regarding returns and will accept returns within 14 days providing the product has not been opened or used. If the product is received as 'dead on arrival', we will arrange to have it picked up and replaced by another one. This applies to UK sales only.
For 'Change of mind', goods must be sent to us at your own expense and sent in their original packaging and fully insured. You must request a return via eBay as we will not accept goods if they just turn up without a formal returns request.