WELCOME
TO SULTAN FARM INDONESIA
The Exotic Betta Fish since 2020
PLEASE READ
POLICIES BELOW
IF YOU PLACE
THE ORDER, THAT MEAN YOU UNDERSTAND AND ACCEPT OUR SHIPPING POLICY.
SHIPPING
USING TRANSHIPPER SERVICE ONLY
By the LAW all live animals entering any
country MUST come through a Licensed Import Agent ( Transhipper ).
So fish will ship and arrive to AIRPORT ( Not direct
to customer adress ). and its MUST be CLEARED
by custom and INSPECTED by the Dept of fish & Wildlife.
*** Transhipper
will handle all of the process so fish can enter to buyer country legally ***
So there
will be any EXTRA SHIPPING FEE ( Domestic Delivery and import fee ) and need pay direct
to Transhipper in customer country to forward the fish to customer adress.
EXTRA
SHIPPING FEE
$6 is shipping from Indonesia until your country airport cargo only ,
that mean until transhipper hands. And there is extra domestic shipping fee
that need pay direct to transhipper for forward the fish from transhipper hands
to your adress.
# U.S COUNTRY
CUSTOMER
- If customer live close to transhipper and possible to self pick up,
customer can self pick to transhipper adress with pay import fee only $5 each
fish. but if need ship the fish to buyer adress transhipper will charge for the
shipping fee. Customer will be charge by transhipper total $25- $27
approximately for one fish and + ( $3 - $5 ) each fish for other additional
fish. Its include Insulation box, USPS Fee and import fee, if customer weather
cold, transhipper can adding heatpack and will charge $3 / heatpack.
( USPS
PRIORITY MAIL 2-4 Days Delivery )
This shipping
rate depend on transhipper that customer use and domestic shipping service that
will use. For using UPS / Fedex Overnight or 2 days delivery the charge will be
different and its need check direct to transhipper. We can help customer for
check with the transhipper.
# OTHER COUNTRY CUSTOMER
- If customer in other countries please message us first, we can help
give reccomend transhipper and their transhipping fee.
SHIPPING SCHEDULE
- Shipping schedule is depend on transhipper schedule, transhipper is
the one who decide the date. Normally its 1-2 times in a month / every 2 weeks.
Please message us for know the fixed date schedule.
- When the
schedule come, we will send the fish to INDONESIA TRANSHIPPER and they will
send the fish to customer selected transhipper.
- We will
update customer with the fish bag picture when fish start leaving our farm, so
customers can prepare to contact their transhipper and pay transhipper domestic
shipping fee before fish arrival, after that transhipper will send the fish to
customer adress.
FISH PICTURE AND CONDITION
,
** THE LIGHTING
WE USE HERE MIGHT BE DIFFERENT FROM YOUR AQUARIUM SO COLOR MIGHT BE LIGHTER OR
DARKER DEPEND ON LIGHTING YOU USED **
~ Fish might
likely arrive lacking / pale color due to stress from shipping, colors will be
back to original when the fish settle down.
~ Marble /
Multicolor / Avatar / Blackstar / Galaxy Genes maybe change color and marking during
a short period of time.
DOA RULES
APPLY
Live fish arrival guarantee ( covers cost of the fish
only & transhipping cost non-refundable )
The following instructions must be followed or guarantee is voided.
If the fish
come in dead on arrival, please send photo of unopened bag that showing the
dead fish condition within 2 hour of delivery. If bag is opened
guarantee is voided. We can send new replacement fish to transhipper next
shipment, and customer need to pay transhiper cost again for domestic shipping
or we can just refund the fish cost - $5 ( each fish ).
Once the betta
is out of bag, any further care is completely out of seller hands. Water
conditions, temperature, proper adjusting in the new environment, etc. - and
none of this can be covered under the guarantee.
WHOLESALE
AVAILABLE
Dear customer that looking for wholesale , please message us. We will
give our best price offer with the best quality wholesale. Reseller - business
partner always welcome, we are ready to supply 500 - 1000 fish in a
week.
THANK YOU