Product Specifications

Quality Specifications

• We dispatch all orders via Royal Mail, Monday to Friday using one of the following postal services:
  

  - UK Royal Mail 1st Class
  - UK Royal Mail 1st Class (Recorded Post) - For Larger Orders
  - International Tracked Postage

  Kindly note that Royal Mail Recorded Post service includes tracking and requires a signature upon delivery. This ensures that you can track your order's delivery from the moment it leaves our warehouse and that the right person receives the delivery. If you're not home at the time of delivery, the postman will leave a card with pickup details from your local post office.

• We do not dispatch orders on Saturdays and Public Holidays.
• We aim to dispatch orders within 1 working day of payment clearance.
• All orders are shipped directly from our London warehouse. The typical delivery time frames are:
  

  - Within UK: 1-2 working days
  - Rest of the World: 3 - 10 working days; depending on the destination country.

• All orders are packed and wrapped carefully to prevent damage to their contents.
• We offer free shipping to all UK customers.
• For international customers, delivery charges do apply. Kindly ask us for details.
• For international customers, if there is any custom import duty/tax is charged at the time of parcel arrival in their country(s), it will be the responsibility of the buyer to pay those custom import duty/tax charges to clear the parcel. The seller, under no circumstances, will be liable to either pay or refund any custom import duty/tax charges. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
• We ship to most countries in the world excluding the following:
  Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cote d Ivoire (Ivory Coast), Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, Swaziland, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Afghanistan, Armenia, Azerbaijan Republic, Bangladesh, Bhutan, Cambodia, China, Georgia, India, Iraq, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Macau, Maldives, Mongolia, Nepal, Pakistan, Philippines, Russian Federation, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam, Yemen, Central America and Caribbean, Albania, Andorra, Bosnia and Herzegovina, Estonia, Gibraltar, Guernsey, Jersey, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Montenegro, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Bermuda, Greenland, Saint Pierre and Miquelon, American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Bolivia, Colombia, Ecuador, Falkland Islands (Islas Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, PO Box Addresses

• If you are not happy with your purchase, please return it to us within 30 days.
• We will issue your refund upon receipt of the goods, provided the goods are returned to us in perfect condition and for hygiene reasons, in their original packaging, unopened and unused.
• Prior to returning the product, kindly contact us at using eBay’s “Ask Seller a Question” link to obtain a returns code and returns address.
• Any items returned without a returns code obtained from us will be not processed.
• Please return the delivery note with the item (or proof of purchase) and state the reason for the return.
• We do NOT refund postage costs, unless an item arrives damaged due to our negligence or is faulty.
• We pride ourselves on offering excellent customer service; therefore in the unlikely event that you encounter a problem with your order, please do contact us as soon as possible.