Most orders sent within 1-2 business day of receiving cleared payment, some orders may take up to 5 business days to process.

Our orders will be shipped via Royal Mail or Yodal (Registered mail with tracking number) from our UK hub. We will send order dispatch notification email to you with tracking number and expected delivery date: usually 2 to 7 business days from the order dispatch date.

For optional expedited shipping will be sent via Royal mail (24 hours next day delivery) or DPD(Next day delivery) , expected delivery date: usually 1 to 2 business days from the order dispatch date.

*Please note that it is only a suggested date, it may vary. (Especially during bad weather, festive seasons like Easter or Christmas).

Remarks for International Buyers outside Europe:

Order may be arranged to ship from Hong Kong according to the destination location. Expected delivery date: usually 7 to 14 business days from the order dispatch date. Please note that it is only a suggested date, it may vary. (Especially during festive seasons like Easter or Christmas) International Import duties, taxes and charges are not included in the item price nor shipping charges. All these additional charges must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details, please contact your local customs authority. Please note we are not in a position to refund any customs/import duties paid.

For ALL Orders:

Undeliverable package: When we received orders returned to us with incorrect address, failed delivery attempts or refused by recipient, we will contact the customer to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund or reship.

Reship: If the customer wants the order to be reshipped, we will resend the products charging 15% of the product price/total order amount as shipping charge

Refund: A 15% restocking fee of the total product price will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us, or kept by the customs department (for international orders).