Under normal circumstances we ship orders 5 days a week Monday to Friday, with the exception of Bank Holidays. Items purchased before 3 p.m. are normally dispatched the same day apart from weekends. U.K Customers usually receive their items within 2-3 working days, however occasionally items can be delayed. Therefore we kindly request that you allow up to 14 working days for delivery and check with your local sorting/delivery office if you are concerned, prior to contacting us. International delivery times vary and although most items are delivered within 6 – 21 working days depending on location, we ask you to allow up to 28 days for delivery as items can be delayed due to customs clearance and security checks.

Missed Deliveries

If you are not in to receive the delivery at the time the delivery is attempted, the courier will leave a card and reattempt delivery. Please note any special requests e.g. leave with neighbour, at checkout.

International shipping (outside the UK)

We offer international shipping to all European countries. We also ship to some non EU countries including USA, Australia, New Zealand, Switzerland and Greece.

If in the unlikely event when you receive your item there is a fault please contact us immediately for return instructions in order that we can send you a replacement. If a fault develops after this then the replacement will usually be dealt with by the manufacturer. This is purely to ensure that your issue is dealt with as quickly and efficiently as possible. We can liase with the manufacturer on your behalf if necessary however most customers find it more beneficial to speak to them directly. Indeed sometimes advice from the manufacturer may negate the need to return the item.

Please contact us immediately if:

1. Product was damaged during shipping.

2. You changed your mind and wish to return.

Paypal is the quickest and safest method of payment for our customers and therefore we request immediate Paypal payments.