We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security we only despatch your order to the address you provide us via PayPal.

Item Not Received?

We dispatch all our items within 1 working day unless the listing indicates otherwise. Please check the postage details on our listing to make sure you are aware of which postal service we are using for your item, Royal Mail 2nd class post can take a few working days (Monday to Friday) longer than 1st class. If it is clear the item has taken too long to arrive, and you have checked with your local post office then please email us through the link on the item so we can check the history of the transaction and advise you what the next step will be.

It is also likely that your item may be at your local Post Office or Courier Centre, please check with them to make sure they have not attempted delivery. Please do this BEFORE phoning or emailing us.

Also, be sure to check your emails and spam mail to make sure you have received our correspondence regarding the dispatch of your item. We may have been trying to get in touch with you.

Item Not As Described?

Check the item description carefully.

Email us via the 'Ask A Question' link in the item listing to highlight your concerns and help us find a resolution.

Where do we deliver?

This will depend on the item you wish to purchase, please check the listing as the info you require is likely to be there. Due to the bulky / heavy nature of some items, they cannot be shipped outside the UK i.e. only to England, Scotland, Wales and Northern Ireland. We endeavour to provide the widest possible range of delivery destinations for all our products, most orders can be sent worldwide but if you cannot find a price for overseas postage on the listing, feel free to contact us and we can do a personalised quote for you. You can do this through the item listing.

When will you dispatch my order?

We aim to dispatch all orders within 1 working day. Orders placed before 3pm will be dispatched same day (Monday - Friday only).

How long will my item take to be delivered?

Royal Mail publish guideline delivery times for their postal services. 1st Class is 1 -2 working days and 2nd Class is 4 - 6 working days but this may take longer, particularly for larger packages. We cannot submit a claim with Royal Mail until the 15th working day after dispatch. Unfortunately we cannot refund or replace your item until this time has expired. In our experience most items will arrive within 14 working days even if they have been mis-routed or delayed. We apologise for this inconvenience but unfortunately it is out of our control.

What are our office hours?

What should I do if my item has not arrived?

After 14 working days have expired, (Only count Monday - Friday and the 1st working day starts the day after we dispatch your item) contact us via the 'Ask A Question' link on the item listing. You will need to have the following information available:

1.     Your address including post code

2.     Your Ebay ID

3.     Your Contact Phone Number

4.     You have visited your Royal Mail Sorting Office

5.     You have Checked with Neighbours etc

6.     You agree to us submitting a claim to Royal Mail and co-operating with their enquiry if required

7.     You agree to return any replacement item to us should it later turn up

After the required 14 working days have elapsed (i.e. on the 15th day) we can then process your claim and send you a replacement item.

 

WE CANNOT SEND YOU A REPLACEMENT BEFORE 14 WORKING DAYS HAVE EXPIRED.

If You are not happy with Your item please return in the original packaging and with all tags attached within 14 days. Goods must be returned carriage paid. Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded. If Your item is faulty or we have sent You something different to what you ordered, again please return it to Us within 14 days and we will give You a full refund or replacement. Including postage and packaging. Thanks G.T.C Branded Bargains

Any Questions?

Please check this listing page carefully as the answer is usually there. If not, let us know and we'll try our hardest to reply within one working day.