We will only ship to your registered PayPal address. Please confirm your order is accurate before sending payment. After your order is placed, we cannot change the order information. If you realize you have submitted an order with an incorrect address please notify us immediately and submit an order cancellation request. You will need to place a new order with the correct shipping address. Once your order reaches our shipping line, it cannot be modified or halted.

Most items will ship within 1-5 business days. Please check individual listing for specific handling times.

We ship to all 50 United States and internationally via eBay's Global Shipping Program.

We reserve the right to ship with USPS, UPS, or Fedex. The form of shipping varies depending on your address, product dimensions, and package weight.

Any purchase greater than $250 may require a signature upon delivery.

All packages that are returned to us as undeliverable are subject to an additional shipping charge to re-ship the item. If we attempt to contact a buyer and do not receive a response within 3 days of receiving the item, the transaction will be subject to cancellation and a restocking fee.

We stand behind and guarantee our products for 30 days from the date of purchase. If you discover an issue with your purchase, please contact us immediately and we will be happy to assist. We offer a fast hassle-free exchange process for most products. Of course, if you would prefer to return the product for a refund, you may do so anytime during the 30-day guarantee period.

A 15% restocking fee may be applied to traditional returns. Restocking fees are waived for the return of any defective product.

All returns must be packed with all contents which came with the original package including cables, software, packaging, and product manuals.

Please allow up to 10 business days for returns to be processed.

We will give you positive feedback immediately upon shipping your order. We strive to earn and would greatly appreciate your positive feedback. If for any reason a problem should arise, please contact us prior to leaving feedback and we will gladly assist you.

We are always happy to assist with anything regarding our service or products. SmartTecc believes in complete customer satisfaction. If you have any questions or inquiries relating to any of our products or service then please do not hesitate to contact us. We hope that you will have a positive experience with us and we look forward to seeing you again in the near future.

Our store hours are 10am to 5pm Monday through Friday, PST. We are closed weekends, major holidays, and applicable extended holiday weekdays.