1.Lost Item: If item is not received due to shipping company or seller's fault (Seldom happens), buyer will get full refund (Item price + Shipping charge) or a replacement upon buyer's choice.

2.Damaged Item: If a damaged item is received due to reason of shipping process, weather, custom inspection etc., buyer should contact sellerand provide evidence of damage (a note from the carrier stating the damage and digital photos) within 7 days after receiving the item. Please check the item carefully before you sign your name, be sure to reject the item if damages is obviously to the carton/tube. Buyer will be able to qualify a full refund (Item price + Shipping charge) or a replacement only if buyer follow the instructions above. Seller has the right to keep the damaged item if it's in repairable condition, or buyer can get partial refund if buyer choose to repair the item.

3.Change Mind: If you want to return the painting for any other reason (e.g. changes mind), 20% re-stocking fee (apply to your full payment including shipping fee) will be charged, also item returned must be in original condition and within 7 days time frame after receiving.

4.Customized Order: Usually, we don't accept returned items for special order, such as customized in size, style, content, stretching and frame service. Please contact seller first before putting your order if you have more concern.

5.Communication is the key: Any concern, question, problem, please contact seller first, and we can find a way out for mutual consent.  If buyer leave negative feedback to seller arbitrarily, seller may refuse to deal with buyer any further.