As a company we strive to deliver the best customer care possible we do not claim to be the biggest and the best like others we only promise that we will do everything that we possibly can to
answer any emails / questions as fast as we can
post your goods to you as soon as possible
deal with you in a friendly and polite manner
we are always trying to improve our products and service so any suggestions or comments will be greatfully received
Our aim is to dispatch your order as quickly as possible after receiving cleared payment.
Order before 2pm (Monday-Friday Excluding bank holidays) and were possible we will ship your order the same day if this is not possible your item will be sent the next day so you get to enjoy your product as soon as possible.
How do you send parcels?
All items are dispatched via Royal Mail 2nd class estimated delivery is 2-3 days but please allow up to 10 days for delivery these guidelines are set by royal mail
Royal Mail International Shipping
Do you Combine shipping?
Yes we do the shipping cost of each additional item is discounted by 50% off
How will my parcel be sent?
The method used will depend on the destination country
- International Tracked & Signed
- International Tracked
- international signed
How long does delivery take?
All orders are shipped within 24 hours (excluding weekends and bank holidays) european orders are usually delivered within 5 days and 7-10 days for the rest of the world these are just estimates and are not guaranteed delivery times please remember that items can get held in customs whilst awaiting inspection should you have any concerns please contact us
What if i missed the delivery?
please contact your local postal service to arrange collection or redelivery if you are unsure of your tracking number please feel free to contact us We do not refund International postage under ANY circumstances after the package has been dispatched.
If the package is returned to us because you changed your mind, refused delivery were unavailable for delivery or gave us the wrong details, we will refund the purchase price only no shipping costs will be refunded
Customs:
It is your responsibility to check your Customs/Import regulations regarding tax, duty and permitted items. If you buy an item, we will send it assuming you have checked. There is no way we can know the rules for every country and region. This is your responsibility.
If it is returned because it is not allowed through your Customs Office, you will still be charged for postage and any inspection damage incurred. If unsure, please contact your Local Customs Office before buying. This is your responsibility
DHL International Shipping
we offer 2 services from DHL
items should be returned in there original packaging and resalable condition with any tags etc still attached.
it is the responsibility of the buyer to return the item for a refund or exchange it is recommended that items are returned via recorded delivery as we cannot be held responsible for lost returns
Groin Guards Gum Sheilds and Boxer Shorts / Underwear are Non Returnable
