About Us
Sparky Pet Co is a USA based small business and we work hard to be sure our customers are taken care of. Excellent customer service & after   sale support are important to us. We're an Authorized Retailer for Dogtra,Garmin, PetSafe, SportDOG and many more. This guarantees you have full warranty coverage on the products you buy. We sell many popular pet supplies including in-ground & wireless dog fences, remote trainers, bark collars, batteries, pet beds, feeders, fountains, toys, treats and more. 
We remain fully operational at this time, so keep placing those orders. Orders will continue to be shipped in a timely manner and full support staff are available. We will be following all national and local directives related to business activity. Health and safety is our number one priority. 
Plus we manufacture the exclusive brand of SPARKY PET CO replacement straps for all electronic dog  containment systems proudly made in the USA take a look!

Payments Are Processed Through Ebay Payment Portal

Shipping

All purchased items ship FAST-same or next business day of the cleared payment. We offer Free shipping on all orders- which can take 2-9 days to deliver via USPS.

For your protection orders over $399 will require a signature for delivery.

AK, HI, PR and Canada customers-USPS is our standard shipping method. 

USPS Mail typically takes 8-16 days to arrive to you.

Payment Is Due At Sale
 
- restocking fee  of 20% will apply to any and all returns
 
_ item late before of pandemic, applies to usps and  ups shipment
 
- contact us first before any attempt to return  an item
 
 - replacement straps that are sized cannot be returned
 
- no batteries can we returned under any any circumstances- all batteries are new and factory fresh
 
- no returns after 30 days
 
- no return ordered wrong for size
 
- no return for an accidental order
 
- no return incorrect web description
 
- no return for no longer needed or wanted
 
- we do not pay return postage
 
- contact us first before any attempt to return  an item

Return Policy
We're a small family business and we work hard to take care of our customers! If you are not happy with your purchase please tell us. We will be sure you are taken care of quickly.
All returns need a Return Merchandise Authorization number (RMA #) before the return is shipped back. This makes the refund process quicker. The RMA # is issued when you start a return for the item in E-Bay. We have 
Items displaying wear or with indications of use, i.e. pet hair, dirty, etc. cannot be returned. Wire break detectors, fence wire unwound and off the spool, opened battery packs, opened DNA kits and litter boxes are not eligible for refund.
Expedited shipping charges (Overnight/2nd Day Air) are not refundable.
Please read  all of the the terms and conditions before returning anything 
because an RMA at first is needed before instructing you where to return it.

If its not returned to the correct warehouse, you can expect delays and other charges

Email us all  Return tracking info on all items to insure a proper return and refund .  

All returns subject to restock fee as below, and allow 7-20 days for processing. We are practicing ebay guidelines on safety at this time regarding shipping and return guidelines
 
Alert: USPS is experiencing unprecedented volume increases and limited employee availability. We appreciate your patience and remain committed to delivering  to you.

Disclaimer: Product specifications and pictures are subject to change, without notice and are only a representation to what you can expect. While due caution has been exercised in the production of this document, possible errors and omissions are unintentional.