Thank you for shopping with ToughKicks! We carry only the best work and safety footwear on the market today, as well as styles to get you through the weekend. At ToughKicks we stand behind our products. Each brand we carry is carefully selected based on their reputation for making long-lasting, comfortable footwear that won’t let you down, and neither will we. Your 100% satisfaction is guaranteed.

We accept payment by PayPal and Credit / Debit cards entered on eBay only. You must be registered with PayPal or eBay to buy from ToughKicks.

• Orders are shipped within the handling time indicated in the listing using the shipment method selected in the checkout process.
• Most of the time our products ship sooner than advertised, but the tracking number of your purchase will be uploaded to eBay as soon as the warehouse emails us the shipment details.
• The dates indicated for both shipping and delivery are in business days, which do not include weekends or holidays.

ToughKicks is an authorized dealer of all brands we sell, and honors all manufacturer warranties. Should you find your product to be defective, please open a return request in eBay or send us a message. We will provide you with a prepaid return label to send the product back for a refund or replacement.

• We accept returns for up to 30 days after you have received your purchase.
• All returns must be in the original condition including tags and packaging.
• To initiate a return, simply open a return request through eBay by selecting from the drop-down menu next to your order on the Purchase History page.
• We will provide you with an RMA # and the address to mail the return to once the return request is opened.
• If you purchase the return label through eBay, we will automatically be notified of the tracking number.
• However, if you ship it yourself, please add the tracking number to the return portal.
• Returns are processed within 2 business days of receipt.
• Refunds will be processed to your original payment method.

Should have any questions or concerns, please send us a message and one of our customer support representatives will get back to you as soon as possible.