eBay

Payment

						The ToughKicks eBay store accepts payment by PayPal only. With a PayPal account, you can pay using your debit card, major credit card, or a bank account. 

Sales tax will be applied to online purchases made by California residents.

Shipping

	
								We offer a number of shipping options to make sure you get your boots when you need them.  Ground shipping is typically free and ships factory-fresh directly from the manufacturer within 2 business days. However, we provide expedited services as well.  If you don't see a particular service you need, or you need something faster than what we advertise, just let us know and we'll do everything we can to make it happen.

Terms

	
						We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we will be happy to help.

Returns

						At ToughKicks we stand behind our products.  Each brand we carry is carefully selected based on their reputation for making long-lasting, comfortable footwear that won’t let you down, and neither will we.  If you are unsatisfied with your purchase for any reason whatsoever, let us know.  We strive to build long-standing relationships by providing outstanding customer service, creating loyal customers that form the foundation of our business. 

Every return or exchange is handled on an individual basis, but the following are general guidelines to our policy:

- When you receive your boots, be sure to try them on for a proper fit indoors without removing the tags first.  If you find the fit to be unsatisfactory, we’ll be happy to take them back for a full refund, or exchange them for a different size.  We’ll even cover shipping on the next pair should you decide to exchange them. 

- If you receive a pair of boots that you find to have any sort of manufacturer defect, let us know within 30 days and we’ll provide you with a prepaid shipping label to send them back for a brand new pair or a full refund. 

- We are an authorized dealer of every brand we carry, and each brand has their own warranty.  If you find yourself unsatisfied with your product beyond our 30-day guarantee, it may be covered by the manufacturer’s warranty.  Simply reach out to us and we’ll see what options we have to make it right for you.

- If you have a non-defective return and need a return label, we can provide you with one for only $11 with our UPS discounts.  Just send us your email address and we’ll have it to you within one business day.  Non-defective returns for a refund may be subject to a 10% restocking fee.

- Our returns department thoroughly inspects each product prior to issuing a refund or exchange.  To ensure expedient service, please be sure to return your product in the same manner in which you received it, including all original tags and/or paperwork.   ToughKicks reserves the right to refuse any non-defective return that shows signs of any wear or alteration from its original condition.