ABOUT US:

We strive to offer the highest quality magnifiers, microscopes, parts & accessories and other products.  We strive to provide superior and highly knowledgeable service to our customers including prompt and informative enquiry answering, order processing and fast deliveries. Our experience in this business and commitment to excellence have earned us the reputation as the best in this area.

Our Customers:
We have supplied these products to individuals and major clients throughout the UK, our customers include regional health authorities, research organisations, education authorities, councils, ministry of defence, industry, and thousands of individuals.

Quality Guarantee
Our products are backed with a comprehensive set of services and guarantees. We are proud to stand by the claims we make for our products and are committed to high standards of quality and service.

PLEASE INSPECT YOUR PURCHASE IMMEDIATELY IT IS DELIVERED

Refunds, Repairs, Returns & Replacements Policy
If you find a fault with any new product (ex-demo, or items marked as untested and sold as seen and cannot be returned, the price reflects this) you must immediately notify us within 48hrs of receipt.  After this, for larger items, we are sorry but we cannot accept claims because the courier companies that we use to dispatch larger items (responsible for 99% of all damage) place a 48hr limit on our claims to them. If we cannot repair it we will give you a replacement, if no replacement is available we will give you a full refund.
If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 14 days of receipt and we will refund the value of the goods less a restocking charge if one is imposed on us by our suppliers.

PAYMENT:
We expect that you make your payment within 24hrs of purchase, preferably immediately after the auction or Buy-It-Now purchase has been made.  If you wish to pay by cheque please contact us and we will give you an address and payee instructions. When the cheque has been cleared we will process your order.

DELIVERIES:
For larger items we use a 24 hour next working day express delivery service from one of the top couriers in the country.  For smaller items we use Royal Mail. Please be aware that while 95% courier delivered larger item orders are delivered next day (if ordered before midday) once your order leaves us we have no control over certain aspects like vehicle breakdowns on the couriers part, it is very rare but we just like to be honest and ask that you contact us first if you have any worries about your delivery.

Delivery charges (if any) shown only apply to Mainland UK only for larger 'non-postable' items except:
There will be a delivery surcharge for the first item and then each bulky or heavy item thereafter for delivery to: Highlands & Islands of Scotland and the following post codes AB, IV, HS, KA, PA, PH, ZE, please contact us for prices before ordering.
There will also be a delivery surcharge for the first item and then each bulky or heavy item thereafter for delivery to: Northern Ireland, Isle of Man, Isle of Wight, please contact us for prices before ordering.  If you are on another Island please ask us for a quotation for the delivery charge.

CHECKING YOUR DELIVERIES:
IT IS VITAL, and in your own interest, to open, unwrap and inspect the goods thoroughly before signing the driver’s form (the drivers form says ‘received in good order’ above your signature). If somebody else is going to receive the goods on your behalf (maybe a receptionist or a neighbour for instance) please tell them to inspect the goods before signing.
If you do not have time to inspect the goods or even suspect that the goods are damaged write ‘DAMAGED' on the driver’s form next to your signature.
It is the carrier companies that have insisted that the inspection occurs, so do not be embarrassed about keeping the driver waiting – it is how they want to play it! We can’t think of any other way to protect you from careless handling.

Your Telephone Number:
Please provide your telephone number, our carriers frequently request it, failure to do so may cause delays and some couriers like Parcelforce actually charge us extra if you number is missing.

UK DELIVERY TIMES:
Standard delivery times are typically 24 working hours to most mainland UK destinations for larger items sent by courier.  Otherwise it is Royal Mail.  We pay for a next day courier service for larger items but as no carrier will guarantee it we also cannot guarantee it.  Your parcels are collected by the carrier shortly after 1pm each day and as it takes about 1 hour to process an order (at normal times, busy times can take longer), if you need the table to be dispatched urgently, we will need your order well before 12.00pm.

Delivery times to:
Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Wight and other Islands May take 3-4 days longer
European deliveries We can deliver to any European country but the delivery costs will vary. Please contact us to arrange a quote for a European delivery.
Weekend Deliveries If you would like a weekend delivery, we can arrange deliveries on Saturdays at a higher cost, please contact us for a quotation.

QUESTIONS:
If you have any questions we will be happy to help you, just send us a message