Here are the simple steps to requesting a refund:

1) All returns must be authorised prior to return, this can be arranged via requesting a return authorisation through the eBay Messaging System. Please do not rely on external email.

2) Once authorised return the merchandise within a 30 day time frame from our purchase date. PLEASE NOTE: Any item sent and stamped after the 30-day period has expired will be refused.

3) Include the item and all accessories in the original (unused) condition, in which the item was received, and enclose details of your eBay User Id and Item Number.

4) Please ensure that the package has a tracking number, should it become mislaid in the post, which can occur from time-to-time.

We want all of our customers to be happy with the item and the service provided by our store, and we are willing to address all issues as long as we have been made aware by the buyer.
If you intend to leave a Negative / Neutral Feedback or low scores for any of the categories in the feedback area, please make sure you contact us first to provide us a chance to resolve any issues which you might have with your item.

Our policies are straight-forward and easy to understand, and we have mentioned everything possible to help before and after sale.

It is not fair to leave us a a low score feedback or overall negative feedback if we have not been aware of the problem.

Please leave us a 5 Star Positive feedback if you are happy with our service and product as it helps us to grow and raise our service standards.

We will not tolerate any buyer who extorts us with negative feedback in return for a Refund, as this is strictly against eBay's rules, and we will report any buyer who chooses to go down this route in order to get a refund.

We offer a 14 day money back guarantee on the return of all purchases. A full refund will be offered to all returned goods, excluding the original postage costs unless the item is faulty. (PLEASE NOTE: This does not include issues relating to damage caused by mistreating and misuse).

Simply return the purchased item within 14 days for a full refund. We are are confident that you will not wish to return our item as every care has been taken to ensure the item arrives exactly in line with our own high expectations. However, for peace of mind we have a 30 day money back facility.