Quality & Communication
SuperMuffin Magic aims to provide an excellent and trusted quality of service to all of our customers at all times. From the moment you place your order great care is taken from selection to dispatch to ensure our high standards are maintained. We also value the importance of good communication as part of this service. We are happy to be of assistance with any inquiries or concerns you may have before ordering, during the order and dispatch process and upon receipt. We aim to respond to your inquiries the same working day or next working day depending on the time of day you contact us. In most cases though our response times are much shorter and often within an hour. Contact can be made through our eBay Shop, our individual listings or your order confirmation by clicking the 'user id /seller information' link then 'contact ' icon . We look forward to hearing from you :)
Our Commitment To You
Dispatch & Returns
All of our orders are carefully selected,packed and individually wrapped by hand . We pack and dispatch the same working day or next working day depending on the time of your order being placed. We have also found that most of our orders arrive at their destination within one to three days of dispatch but this is of course reliant on the
Royal Mail.
While we take utmost care to ensure high standards we also take pride in resolving matters rapidly in the unfortunate and rare case that a problem may arise. So should an item be damaged, not as described or faulty we are happy to replace or refund as soon as we receive the returned item. In these instances return postage costs will be met by us. On receipt of your order please inform us of the problem and we will be happy to resolve the matter as soon as possible.
Should you change your mind about the item on receipt and wish to return it we are also happy to issue a refund on receipt of the returned item. In this instance postage costs would be met by the buyer.
All returns should be done through eBay returns process who will provide you with a label, and within 14 days of receipt of your order.