All of our products are 100% authentic, and purchased only from approved UK Suppliers
About Us |
We are a UK VAT Registered Company. |
We have over 25 years experience in the Cosmetics & Fragrance Industry. |
We ONLY supply 100% genuine & authentic items. |
Trading Times |
We are open Monday to Friday. |
We aim to respond to all messages and questions within 24 hours (excluding weekends) |
Shipping Policy |
We dispatch daily Monday through to Friday |
Orders received by 3.00pm will be dispatched the same day |
All customers will receive a dispatch confirmation via ebay to confirm their order is on its way. |
Postage Options |
£0.99 - Royal Mail 1st Class Standard Delivery.Estimated delivery time 2-3 working days |
£1.99 - Royal Mail 1st Class Recorded Delivery. Estimated delivery time 2-3 working days |
£5.45 - Royal Mail Special Delivery. GUARANTEED next working day delivery. |
Returns Policy |
If your product is faulty or damaged, please ensure all packaging is retained; |
- Please notify us immediately upon receipt of your item. |
- Please return the item to us within 7 days of receipt of your item. |
- The item must be unused & unopened, and will be checked upon return. |
- Returned postage costs will be reimbursed if the item is found to be defective. |
- Please return items using Recorded Delivery |
- We will not reimburse return postage costs if you simply change your mind |
Delayed / Lost Mail |
We are committed to resolving any issues which may arise if your order is delayed / lost by Royal Mail. |
We have a fast track resolution process with Royal Mail once 15 working days have passed. |
In line with Royal Mail stated guidelines; |
- An item cannot be classified as delayed / lost until 15 working days from dispatch |
- Working days are Monday to Friday, and exclude public holidays. |
- If your item is undelivered by the 15th working day, at that point we can intervene to resolve quickly |
NB.We offer 3 UK Postal Options, including guaranteed next working day delivery, so please select the |
service which suits your requirements. |