About us
Our offices and our 200,000 square feet warehouse are based in England and we carry all items in stock.
We dispatch all goods on the same or next working day which results in you order reaching you quicker than most other sellers.
We focus on quality products at very competitive prices as we import almost all our own products cutting out the middleman meaning you get the items at a cheaper price compared to other sellers.
We sell a wide range of products including Kitchens Accessories, Bathrooms Accessories, Living and Dining Room Products, Beds and Mattresses, Garden Products and much, much more.
We recognise that customer service, trust and price are the most important reasons that will make you buy from us rather than someone else.
We have a UK based Customer Services team who are trained to deal with any queries or issues you may have, with speed and efficiency to ensure you come back to use us time and time again.
Payment
We accept payments via PayPal only as the quickest and most secure method to complete the checkout.
Card payments are also available via the PayPal interface.
Any refunds will be made via PayPal only.
Shipping
Dispatch
Orders are dispatched from our UK based warehouse between Monday and Friday.
All orders placed before 2pm will be dispatched on the same day.
Orders received after 2pm or on weekends will be dispatched on next working day.
Delivery
Deliveries are made between Mondays and Friday 7am-6pm by our contracted couriers.
We will provide tracking number for your parcel so you can track the progress online.
UK Mainland:
Standard Delivery service is free and will normally take 2 - 5 working days (to be safe, please allow a little extra during busy sales periods).
We also offer Express Delivery in UK which will take 1 - 2 working days for an extra charge of £1.95.
Off-Mainland and BFPO
At present we only ship to UK Mainland, however please contact us with your postcode and we will advise if we can ship to your location using an alternative shipping company. An extra charge may be required for this service.
Returns
Cancellations
If you wish to cancel your order for any reason, please contact us immediately.
Only orders that have not yet been dispatched can be cancelled.
If the order has already been dispatched we will not be able to cancel at that stage and the below policy will apply.
Unwanted Items:
Once the item has been dispatched and if you are not happy with your item or do not wish to keep your item you may cancel your order within 14 working days from the day of delivery.
Goods must be returned 'AS SOLD' including all accessories and in the original packaging complete 'AS NEW'.
It is your responsibility to return the unwanted items at your expense and risk.
Faulty Items:
On delivery of the item, before signing for the goods, please inspect if the box or the item looks damaged.
If the items or box looks damaged, you must state damaged on the paperwork, and you may refuse the delivery from the courier, failure to do this will result in your claim being rejected.
Faulty items or missing parts should be reported within 48 hours after delivery. Please email us a description and photos of the defects.
Once the email and photos have been received, the damage will be assessed, and we will contact you to send out spare parts or replacement unit.
Please see our Terms and Conditions Page for further information on Returns
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