Please place an order with "Expedited shipping".

a) If you choose "Standard shipping",we can't guarantee that the items are delivered before Christmas.
We can't control delivery date.Customs and your country post office' work affect delivery date.

b) We do not accept any claim about late delivery if you order with "Standard shipping".Late delivery is not our responsibility.

Please accept this condition before order and please keep the promise that you do not claim about late delivery.

We recommend "Expedited shipping".
We use EMS in "Expedited shipping" which can deliver items more safely at a reasonable price.
Please note that we propose you to change "Standard shipping" for "Expedited shipping" if we judge that the item should be shipped by "Expedited" for a security reason.

If you have any questions regarding

• a) item specifications
• b) power voltage
• c) region codes
• d) supported language
• etc,

Please feel free to contact us.
We are very happy to assist you.

International Buyers - Please Note:
a) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
b) Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

We ship items within 5 -10 days after order

a) Our shipping has a tracking number.
You can check the current status from here.
https://www.post.japanpost.jp/index_en.html

In some countries, your tracking information is not updated after the item departs from Japan.
Please contact your country post office for more information in this case.

b) Our shipping has a insurance.
If shipping trouble such as item lost and item damaged happens ,we order Japan Post to start the investigation. We will pay you back after the investigation ends.

Please read our return policy and place an order if you can accept our return policy.

Please report the damage to your post office and order them to issue the damaged report.
Our shipping is supported by shipping insurance.We can file a claim with the damaged report.
We record item conditions and packing process so we can prove that our items are not damaged.
Please note that we can't accept any damaged package claims without the damaged report.