All our orders are shipped within 1 working day. If you have opted for free delivery, your order will arrive within 3 to 5 working days unless any kind of delay occurs from royal mail. If your order gets delayed or lost royal mail will only allow claims after 15 days for standard delivery. All our orders are sent through royal mail 2nd class so they don't have tracking number. For next day delivery, we provide full tracking details. We are happy to provide you with receipt of postage upon request for all shipments. Please don't use next day delivery if you are buying on Friday. We try our best to make the best products possible but sometimes mistakes does happen. After all we are only human. If there are any defect on the product please let us know as soon as possible and provide us with p