Return/exchange information:
Changed your mind and don't want the item anymore? No Problem! Please contact us within 30 days. We do not charge restocking fee unless the item you are returning is Brand New.
Defective/Dead items will be fully refunded or replaced after matching the serial number with the one in our records.
Cellphones/Smartphones MUST be restored to factory setting.
Please remove all google/Samsung accounts/Apple ID/ iCloud ID. Turn of Find My iPhone and reset it to FACTORY settings.
Order/bid cancellation: We can cancel your order only if you contact us within 1 hour after your purchase.
If your order arrives incorrect or the package is damaged in result of a carrier company, you must notify us within 1 days of receipt. Defective items will be credited only after matching the serial number of the product to the serial number on the box and the one in our records. We are aware of all fraud cases and have all the items details in our records.
If the goods are not defective, you will be responsible for the return postage costs. Returned item must include all previously included accessories. No restocking fee will apply.
We carefully inspect returned items upon receipt before any possible refunds, credits, or exchange.
Business Hours:
Monday - Friday : 09:00AM - 4:30PM Central Time
Saturday & Sunday: Closed
We respond to messages Monday-Friday 10:30AM-4:30PM Central Time.