Return & Refund Policy

• Unused / unopened Products : Products only can be return in unopened, unused or unworn and have packaging or tags intact for eligible full refund.
• If return item has been used upon examination then we are very sorry to say we wont be able to issue refund. If we find that the item is in used condition this will be returned to you at your expense.
• Buyer must notify us for return request within 30 days from the date of arrival of their product to be eligible for any refund, replacement or exchange. 
• If there are damages to the product you receive then must be notify us within 24 hours .  Any received damaged item claim after 24 hours will not be accepted. 
• We will need photo evidence of the damaged item/packaging Before returning a damaged & faulty product.
• In many cases, returned products actually work fine when tested, but the batteries have not been inserted correctly or the batteries have insufficient power. 

Before returning a sex toy or product, we do please ask that our customers follow a few simple testing points as follows:

• Make sure you are using the correct batteries.
• Make sure the batteries have been inserted correctly.
• Ensure the battery compartment has been screwed on tightly and appropriately.
• Try new batteries.
• Make sure battery connectors are not wet or have moisture on them.
• If rechargeable, make sure you have sufficiently charged the toy.
• Press the buttons correctly. Some power buttons need to be held for up to 5 seconds.

How to return a  item

Once you have received communication and approval from a PriceCap customer service, please send the  product back to us at the following address:

PriceCap
2 Narborough Road South,
Leicester, LE3 2FN
United Kingdom

When returning your product, please make sure you provide the following details:

• Your full name.
• Your order number
• Reason why you are returning the product.
• Your instructions notifying us how you would like the issue resolved (i.e. a replacement, refund or an exchange).

We do ask that you retain a tracking number along with the return so as to ensure that it can be traced and for confirmation of return to us.

International Delivery Shipping Policy

All products are sold on a Delivered Duty Unpaid basis. The buyer is responsible for import clearance and any applicable local taxes or import duties. Local delivery partners may also charge fees for processing import duties if any due in your country. 

• Any customs or import duties are charged once the parcel reaches its destination country. 
• You will be the importer of record and responsible for any import VAT and duty that needs to be paid.
• In addition, any charges for import clearance will be paid by you, the customer.
• These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot predict what they may be. 
• Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
• We cannot guarantee a delivery date for overseas orders.

Please Note : International delivery cost will not be refunded if parcel returned to us in below circumstance.  

• Failed to collect parcel from collection point or Post office or Parcel Shop after missed delivery.
• Provide incorrect or incomplete international delivery address before we shipped order.
• Return of the shipment/ Parcel to us due to the End of the parcel collection period.