K&N Performance Gold Oil Filter Z56B - KNHP-1005

SHIPPING PRACTICES AND DELIVERY POLICY

1. Items purchased are shipped from our stock warehouse located in Huntingwood, New South Wales. Our delivery partners are Primarily Australia Post, Star Track (AIR, light items), Toll IPEC (ROAD – Heavy items) and Courier Please (Light Local deliveries). If, for any reason, your order, or part thereof, cannot be shipped you will be notified promptly.
2. Orders are dispatched within two business days, from the time that payment has been received in full, and delivery time is estimated to be between 2-12 business days depending on your location.
3. Rocket Industries Pty Ltd ships goods Internationally and Australia wide.
4. All parcels upon delivery will need to be signed for. Under no circumstances will parcels be left unattended or without a signature from the receiver.
5. If you are not available, when our delivery partner attempts a delivery, a card may be left advising you that your order will be available for you to collect from your local post office. If no such arrangements can be made, we, or our delivery partner, will attempt to contact you to arrange an alternative delivery time.

SHIPPING RESTRICTIONS

1. Some items are hazardous and shipping restrictions apply (for both Australian and International Orders). Should a shipping restriction apply, we will contact you. Alternatively, please contact our sales department, during business hours, to discuss any such restriction.
2. Due to German customs, we are not able to ship any TYRES to GERMANY. 

SHIPPING RATES AND HANDLING CHARGES

1. Please note that shipping and handling rates are calculated based upon your location and the size / weight of your order. Upon completion of your order our shipping calculator will display and add the shipping charges to your total order cost.
2. The seller is responsible for handling the risks and costs of the shipment. The buyer is responsible for settling all charges in order for customs to release the shipment such as import duties/taxes before full delivery can be made.

We accept Visa, Master and Debit card (processed via PayPal).

Payment can also be made by PayPal account or Bank Transfer.
We will not dispatch goods or put goods on back order until payment is received in full.

Visa, Master and Debit Cards We process all Visa, Master and Debit card payments using PayPal.

Bank Transfer Below is our bank transfer details.

   Bank: Westpac Bank – Five Dock
   Account Name:  Rocket Industries
   BSB: 032-082
   Acct No: 790881
   Please include your BUYER USER NAME as your reference at the time payment is made.

Paypal If you are paying by e-cheque, payment may take up to 4-5 working days to be cleared funds.

ROCKET INDUSTRIES RETURNS POLICY

If you wish to return an item because you have changed your mind about your purchase, we can offer an exchange, or partial refund only provided that:

1. You return the item within 30 days of purchase;
2. You produce your original Rocket proof of purchase at the time you return the item.
3. The item is in re-saleable condition, meaning that:
           (a) It is in its original clean packaging, including instruction manuals and all accessories.
           (b) It is unopened, unused and in its original condition;
4. A warranty return will require a claim form (available from our website or office) to be completed.
5. The returned item will be subject a restocking fee, levied up to 15% of the total purchase price.

If these requirements are not satisfied Rocket reserves the right not to offer and exchange, refund or store credit.

1. No returns will be accepted unless the conditions detailed above are satisfied.
2. Please make sure you have all the above paperwork attached to the goods so there are no delays in processing the return.
3. The customer is responsible for any freight costs on goods returned for credit.
4. Please note that goods returned for credit, refund or exchange must not have been used / fitted or modified in any way. Goods failing to meet this requirement will be refused credit and returned to you at your cost.
5. Goods that are short supplied must be referred to Rocket within 7 days of receipt.
6. Please note that receipt of goods by our warehouse should not be seen as an obligation by us to issue a credit, or to provide you with a refund.

Any further questions regarding this policy should be directed to the Rocket Warranty Department.

Trading Hours

Monday to Friday: 8.00am - 5.30pm
Saturday: 8.00am - 1.00pm

About Rocket

Rocket Industries is the largest distributor of performance products and accessories in Australia, stocking over 300 leading brands of performance parts & accessories. With brands such as Aeroflow, Autometer, B&M, Edelbrock, K&N, Mickey Thompson, MSD, Comp Cams, Simpson, JE, SRP, Weld Racing and more. We are serious about supplying you with reliability of stock and the right parts, right when you need them. Our depth of knowledge and understanding of the performance industry reflects in the pride and winning attitude of our team at Rocket.

Our Mission

We are a genuine warehouse distributor which has been in operation for more than 30 years, stocking products from over 300 leading manufacturers from around the world. With over 70,000 different part numbers in stock we are able to ship most orders on the same day. We have established supply chains from overseas which enable fast and reliable service with part sourcing without all the headaches and hidden charges. We are constantly improving customer service and investigating new products to help you keep pace with, and be competitive in the ever changing automotive market. Each individual at Rocket has a genuine passion for motorsport with many staff members have their own street machine, hot rod or race vehicle, or are pit crew associated with a team. We also have a dedicated warranty and support section which has the ability to offer our customers product testing and repairs on all our products with full factory support.

Rocket Headquarters in Huntingwood, NSW (Australia)