We ship every day, Monday - Friday.
Your shipping address must be correct and complete. (We will not be responsible for any extra cost that may happen due to the incorrect or incomplete address provided.)Any order will be shipped the same day or the next day within 24 hours. (Certain restrictions applied. Available on business days only.)
No Local Pick Up.
We offer a 100% satisfaction guarantee. If you aren't 100% satisfied with your purchase, send us an eBay Message within three days of receiving the item and tell us the issue. Don't hesitate to get in touch with us (via eBay message) before your return. A return form and the return address will be given after your return request has been issued.
Any return without authorization will not be accepted You may return the item for a refund or exchange within 30 days of receiving the shipment.
All returned items must be in the original package and not be used. Our customer service personnel will inspect the returned item before refund or exchange.
You will be responsible for the return postage.
We don't accept any return of the physically damaged item by you.
We are committed to providing the best customer service experience possible. If you have any questions or need assistance with your purchase, Please feel free to contact us, and our experienced and friendly customer service staff will happily answer any queries you may have regarding your order or OERLA's products. We pride ourselves on being a customer-centric business and strive to deliver the highest standards of products and service.
Oerla knives include a one-year manufacturer's warranty against defects in materials and workmanship.