We can be contacted at any time through eBay messages if you have any questions, comments or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.
Payment | We accept PayPal payments, which can also be made by debit or credit card. Payment is required to secure your item. |
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Shipping | We normally dispatch items the next working day or before. Shipping upgrades are also available if required. Occasional delays happen, as a result of which 2nd class items can take up to two weeks longer to arrive. If you require an item for a specific date within less than three weeks from now, please choose Special Delivery during checkout. This will be guaranteed to arrive next day after dispatch. |
Returns | We accept returns on most items within 30 days of delivery of the item. If there is a problem - for example the item arrives damaged, please send us a message first (including photos) and we will try to resolve it without the eBay returns process. The buyer is liable for return shipping cost, unless the return is due to a problem with the item. Once the item has arrived back, a refund will be issued, provided that the item is in perfect condition and in its original packaging. We cannot issue refunds for the initial shipping costs (if applicable) and we cannot accept returns on personalised / custom items. An exception to this is if the buyer cancels an order before we start work on the item(s). |