[ RETURN POLICY ]

Items must be returned within 30 days in its original condition i.e. brand new and undamaged - all fittings & included parts/extras must be returned along with the original packaging and/or box in a re-sale-able condition. 15% restocking fee applies to all returns and exchanges. Please choose carefully and ensure all dimensions/sizing are correct and that the product suits its purpose when purchasing. Returns will not be accepted if you have simply changed your mind, ordered the wrong size or incorrect product. No returns will be accepted for as-is items, display/floor models, discounted/marked down items. 

*Product images are for illustrative purposes only. We try our best to ensure that every product and colour shade is accurately represented online however there may be instances where the actual product may differ slightly due to differences in photographic lighting and/or monitor/screen quality & configurations.

** All products must be checked for any visible damage prior to installation - installation is deemed as accepting the condition of the product. Warranty does not cover faults caused by normal wear and tear, improper use, lack of maintenance, incorrect installation or part installation by any person other than a licensed plumber, electrician, builder (where applicable). 

*** All tapware, mixers, showers and plumbing related products are manufactured to Australian standards and Watermarked, WELS approved products, where applicable.