1. can not find the device when pairing device?

A: Please make sure the distance between phone and device less than 0.5m

Please make sure the device is not under low battery.if there is still a problem after 1.5hours charging, Please contact us.

2. Can not connect the device with the app?

A: Some smartphone Bluetooth services will be abnormal when reboot. Please reboot the smartphone for pairing device.

3. Why the android mobile disconnect?

A: Android mobile phone system memory management will be forced to turn off the background APP, you need to turn off the power saving mode or pull the APP into the system housekeeping green background inside, APP will not be forced to close.APP must be running

in the background, Bluetooth will not automatically disconnect.


 

 

 
 


1) Delivery usually takes 7-14 business days, can go up to 15-24 business days in busy periods. 

2) If you are in Brazil, the delivery time is 25-90 days, because of the customs.
 
3) If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!