Ollies Trolleys
products are backed with a comprehensive set of services and guarantees.
We are proud to stand by the claims we make for our products and are
committed to high standards of quality and service. Each trolley is supplied
with a 1 year warranty covering defects in manufacture (excludes wear &
tear and tyres), we hold large stocks of wheels and other parts.
Refund Policy
Please bear in mind
that items of this size, shape and weight are, in many cases, impossible to
protect 100% during their journey to you. Inevitably arrive with some
scratches in the paintwork - we are very sorry but we cannot accept returns on
this basis.
If you find a fault
with your product you can return it immediately for repair , if we cannot
repair it we will give you a replacement, if no replacement is available we
will give you a full refund (excluding delivery charges).
If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 14 days of receipt and we will refund the value of the goods less a re-stocking charge and the delivery charge.
Amazing Value
You?ll see from our
price list that our products represent great value for money, often less than
half or even a quarter the price of many brands.
Great Range
We have sack trucks and trolleys
for almost every purpose and if you can't find what you are looking for don't
hesitate to ask us, we have much more than is shown in this website.
Huge Stocks
We typically hold
well over 2000 trolleys at any one time. Every trolley is inspected after
construction and again just before dispatch.
Fast, Efficient Service - Deliveries
Nearly all products
in this website are available from stock and these will be delivered to you in
2-4 working days for all orders received before 11am to most mainland UK
addresses excluding the following locations: Most AB codes, FK18, FK19,
HS(all), IM(all), IV(all), KA27, KA28, KW(all), PA20-88, PH17-50, PO30-40,
TR21-25 and any non-mainland UK address these will cost more and may take
longer, IF YOU REQUIRE DELIVERY TO THESE LOCATIONS please contact us
before buying if you are in one of these locations for a quotation for the
delivery cost.
Please note we can
only pass on the delivery performance given to us by the delivery companies we
use. Absolutely no delivery company will ever give a 100% guaranteed
delivery time or date, therefore we also cannot offer this. But we
do guarantee to dispatch the goods on time and to book the delivery
service that you have selected.
Through much
experience with 7 different courier companies including APC Overnight Courier Service we have learned that Saturday deliveries and specific timed
deliveries also cannot be guaranteed, we can offer them at an extra charge but
we are sorry but we cannot refund the extra paid if the goods are not delivered
when requested because it is completely impossible to obtain a 100% guaranteed
service.
Special
Instructions
Many customers ask
us for special instructions to be conveyed to the delivery driver, for example, asking him
to call before delivery or to leave goods in specific places if out etc.
We can put these instructions on our on-line shipping booking form but we
cannot guarantee that the driver will comply with the instructions, they are
not obliged to do so, all they are obliged to do is to deliver the goods on
time and get a signature from the recipient. We can only guarantee that we
have made the booking correctly and that we have loaded the goods onto the
carrier's van on time, we have no control over the internal operations of
another company's organisation.
What if you are not
in when the delivery is attempted?
If you are not in
when the goods are delivered, the goods will not be left, a signature is
required. It is the only way we can guarantee that the goods have been
delivered. If out the driver will leave a card and attempt once
(sometimes twice) more to deliver the goods. If you are out for the
subsequent attempts the goods will be retained at the delivery company's depot
for about 2 days awaiting your call. If you do not call the goods will be
returned to us, this incurs a return delivery charge of approximately £20 per package
to us. If you subsequently call us requesting the goods you will be charged the
return delivery charge plus a new delivery charge. If you do not
wish to pay this charge we will cancel your order and refund the cost of the
goods less this charge.
Out of stock
If a product is
temporarily out of stock we will send you an e-mail or call you to advise you
of the approximate delivery time. We will also offer you an opportunity
to cancel or your order or to amend your order with an alternative product.
Delivery Delays
During special
times of year such as Christmas, New Year and during transport disruption such
as adverse weather, strikes, fuel shortages, congestion etc. deliveries will
inevitably take longer. All we can guarantee is that we have loaded your
order onto the lorry on time (assuming it arrives), we can provide tracking
numbers so you can see on the delivery company's website the status of your
delivery.
Damage in Transit
& Receiving Goods
Our carriers insist
that the goods supplied by us are inspected prior to signing the acceptance
note presented by the driver. Signing this note indicates that they have
been received in good condition. Signing for a delivery means that you
will not be able to make a subsequent claim for goods damaged in transit. If
you find a fault or if you do not have time to sign the delivery driver's note
or if you have someone else receiving the goods for you, write 'DAMAGED' on the
driver's note. All goods are inspected at our factory before dispatch are
shipped undamaged.
It is inevitable
that some minor paint scratches may occur during transit and we cannot accept
liability for this sort of minor aesthetic damage, but should your trolley
suffer more severe damage, we will of course replace it immediately or offer a
full refund.
Special Deals for Volume Orders
Many of our larger
customers will want to buy a large number of trolleys in a single drop or
scheduled over a year. For these customers we can tailor a special price
and delivery package for you.
Great Prices and Engineering Quality - How do we do
it?
You will see that
the prices we offer represent really great value for money but without
sacrificing quality. This we achieve by supplying you direct from our factories
and those of our suppliers - we are not just a reseller, we are a manufacturer
and also represent other factories. All products undergo a thorough quality
control check before dispatch and these products are built to our exact
specifications. As a result we have fewer expensive problems and fewer
returns than our competitors and we are able to pass on those savings to our
customers.
Our quality
engineers insist on a host of high specifications for our products which
separate us from others, these specifications include:
Product Warranty
Warranty period
In keeping with its
high standards of quality, olliestrolleys.co.uk provide consumer purchasers with
a one (1) year (from purchase date) Limited Warranty for normal use only.
This one (1) year
Limited Warranty is hereafter referred to as The Warranty Period and is subject
to certain conditions (as outlined below).
What the warranty
covers
Ollies Trolleys
will, without charge, during The Warranty Period, repair or replace, at its
option, any component part which is defective or that malfunctions when the machine
is returned for Inspection within the warranty period.
Exclusions from
warranty
Every machine or
component part returned to Ollies Trolleys will be examined.
Wheels, tyres and
bearings are excluded from any warranty on the basis that we cannot determine
the extent of any overloading or unreasonable use a trolley may have received.
Malfunctions,
defects or failures of the machine or any component parts due to alterations
made to the machine, improper or negligent use or abuse, or use of the machine
for rental purposes or use not in accordance with any provided Instruction
Guide provided with the machine are excluded under this Warranty.
Any attempt to
repair/tamper with the machine voids the Warranty.
Use of the machine
for commercial purposes (other than rental) is covered by this Warranty for a
One (1) year Warranty Period only to the extent that malfunctions, defects, or
failures of the machine or component parts are not due to alterations made to the
machine, improper or negligent use or abuse, or use not in accordance with any
provided Instruction Guide provided with the machine, or normal commercial wear
and tear.
Further limitations
In no event
shall Ollies Trolleys be liable for any consequential or incidental
damages you may incur in connection with the purchase and use of the machine;
including, without limitation, commercial loss or for any incidental expenses,
damage from improper use of either machine or products used in the machine,
loss of time or inconvenience.
The equipment must
have a valid planned maintenance schedule which must be carried out in
accordance with any provided Instruction guide.
All daily checks of
the equipment must be carried out in accordance with current Health and Safety
Legislation.
Ollies
Trolleys may request the service and maintenance records appertaining to
the equipment.
Disclaimer
Whilst care is
taken to ensure that the Ollies Trolleys online website is as
up-to-date and accurate as possible, no responsibility can be taken by
olliestrolleys.co.uk for any errors or omissions contained herein.
Furthermore,
responsibility for any loss, damage or distress resulting from adherence to any
advice, suggestions or recommendations made available through this website or
through olliestrolleys.co.uk themselves, howsoever caused, is equally
disclaimed by Ollies Trolleys
VAT No: 142269912