If you are for some reason unhappy with your purchase, you may certainly opt for an exchange or a refund. Please read and observe our policy carefully:

* All returns/exchanges will require your ebay id on the package outside. Without this information, we can't be responsible for the loss of your package

* Depending on the product type, please allow 2 - 5 business days after receiving your returned item for our technicians to fully inspect and test all parts

* All fees/reimbursement will be determined after full inspections

* Cases requiring urgent attention must be discussed explicitly with us to get the proper attention needed.

Disclaimer: Please be advised, any items that are/were purchased from an unauthorized dealer or seller will not be covered in our warranty. Voice Caddie will ask for proof of purchase and if any of our devices have been purchased anywhere else, we will not be able to warranty your device. Thank you.