Delivery  

We offer a Fast & Free, Next Day delivery service.

Your order will be dispatched within 24 hours of receiving it, Monday - Friday, on a Next Day delivery service.

Your goods will be delivered by UPS (United Parcel Service). 

Delivery will be made between the hours of 9am - 7pm Monday - Friday. A signature is required on delivery.

A tracking number is provided as soon as we confirm dispatch of your order allowing you to follow the progress of your goods during transit. 

UPS Customer Services - Contact Details

Tel: 03457 877 877

Opening Hours: Mon- Fri 8am - 8pm, Sat 8am - 2pm, Closed Sunday

We also offer a 'Click & Collect' service which allows you to request the delivery of your goods to a local Argos or selected Sainsbury's store if you are unavailable to take delivery at your home or work address. This option can be selected as you go through the purchase check out process.

Delivery Exclusion Locations 

We regret to inform you that at present we are unable to deliver to the following location:

• Channel Islands
• Isle of Man
• Scilly Isles
• Scottish Highlands
• Northern Ireland
• Parts of Cumbria

We do not ship outside of the UK currently.

Returns Policy 

We have a 30 day returns policy. This means that if you return the item to us, unused, in the original packaging, within 30 days of receiving it we will issue you with a full refund.

Please contact us before returning your item.

Returns Address

Waterstone Mirrors & Frames LTD

Unit 27

St Theodore's Way, 

Brynmenyn Industrial Estate,

Bridgend,

CF32 9TZ

UK

PayPal

PayPal is our preferred method of payment. It is the quickest, easiest and most secure way to pay for your goods or services online. PayPal offers buyers and sellers protection should a problem arise.

If you do not have a PayPal account, it is very easy to get started. Simply click on the 'Buy It Now' button and follow the eBay checkout steps. Select PayPal as the payment method, you will then will be given the chance to enter your card details into PayPal's secure checkout. This will allow you to complete the transaction.

Once the payment has been made, you will then be given the opportunity to create your own PayPal account.

If you experience a problem at any point during the payment process please let us know, our Customer Service Team will be happy to assist. 

Bank Transfer 

We will also accept a bank transfer (electronic transfer - EFT). Please contact us through eBay messenger to arrange this method of payment.

Cheque

Please note that if you wish to pay by cheque there is a £3.00 handling charge. The goods will not be dispatched until the cheque has cleared and payment is visible within our account.

Customer satisfaction is our number one priority. If you have any problems with your order, please let us know and our Customer Service Team will do their very best to resolve the issue as quickly and as smoothly as possible.  

Please giving us the opportunity to resolve any issues you may have with our product or service before leaving negative feedback. 

If you are completely satisfied with your purchase we would be extremely grateful if you would take the time to leave us some positive feedback. We understand that positive feedback is also important to you so we will do the same in turn. 

Opening Hours 

We are open for business Monday - Friday, 9:00am - 17:00pm excluding Bank Holidays and other public holidays. Our Customer Service Team can be reached during our opening hours via eBay messenger.

Enquiries 

Our Customer Service Team are ready and happy to help. They are contactable during our opening hours Monday - Friday 9:00am - 17:00pm excluding Bank Holidays and other public holidays. If you have any questions or require any additional information please don't hesitate to get in touch via eBay messenger.

Opening Hours 

We are open for business Monday - Friday, 9:00am - 17:00pm excluding Bank Holidays and other public holidays. Our Customer Service Team can be reached during our opening hours via eBay messenger.