If you have a question or concern about an order, please use ebay message
Why? buy from us:
The majority of the products listed in our auctions are pulled from "our own" working environments. Usually when we upgrade to newer hardware. Some companies will buy 'lots' of used parts and resell the parts to you, without knowing the condition of the parts. Because our items are pulled from working environments, you are assured the quality of our auctions. Our inventory are stored in a climate controlled warehouse and individually in static free bags. We offer fast shipping, and you can be assured we will pack your product properly for a safe transit with tracking. If you pay early, we will usually get your order out the same day with tracking!
Who & Where? (USA!):
We are an E-bay ranked TOP RATED PLUS seller. An elite status earned from exceptional fast shipping, customer service and quality of products. Located and shipping from the United States. Don't get caught buying counterfeit cables, or hardware from overseas. Your production system is important and will reject the fakes.
Offers: Reasonable above market offers are always considered when displayed
Shipping:
Tracking information will be available in your e-bay account after shipment. Some high value items will require a signature upon delivery, you can hold packages at UPS/Fed-ex facilities for pickup. Shipping to Puerto Rico, Hawaii, Alaska may be excluded from free shipping (if you are from PR,HI, AK, email us before bidding). Over-sized items may need to ship freight (email us with questions).
Shipping (expedited):
In many of our auctions, there is an option to ship via FedEx express. Orders will ship the same day if 1: paid early / Eastern Time 2: on a business day 3: is not a large item which needs prep. If you need something quickly, arrange it with us via messaging first. Any orders with PO or APO/AE addresses will be shipped via US MAIL. Please allow enough time for transit with US mail.
Ship Times & Carrier Damages / International Shipping:
Items are usually shipped within 24 hours on business days. Payments after hours, weekends or holidays will be processed on the next business day. If there are any more expected delays, we will contact you via e-bay messaging. If you need an item via express, contact us before bidding so we can make arrangements. We ship via Fed-ex Ground, Fedex 2 day, Postal Priority & First Class and UPS. FED-EX 2 day is available for many products (use drop down on checkout). If you receive a damaged package, inform the delivery person immediately, and please let us know. All International orders are shipped FOB USA, (duties, brokerage fees and customs fees are responsibility of the buyer). Important: In the event of a defective item for "International Shipments", the buyer is responsibility for the shipping charges of the item back to us, and the return shipping (the exchange - both ways). Make sure your address is correct and complete, if an item is not deliverable because of unpaid brokerage fees, taxes, custom fees or incorrect address, we will restock the item and refund only the original product price minus original shipping/return shipping charges and a restock fee.
Technical Support / Model #s:
It is your sole responsibility to know what you are buying, and if it is compatible. Please visit manufacturer web sites for specs, FRU/GPN/Spart Part #s and other information.
We do not provide technical support on any of the products. If are having technical issues with your product, you will need to contact the manufacturer for technical support
Cancel / Custom orders:
Do your research before bidding. Some orders are packed almost immediately after payment. Once an order is in process, we will not be able to cancel an order. Message us for custom quantities, or if you need something 'built' out. (ie: chassis, we can fill the entire chassis with drives, memory, power supplies etc.)
Returns: Please see ebay tab for return information in listing