"All packages are packed with care

Live Guarantee Arrival."

All BETTA orders come with free shipping via USPS Priority Mail and it takes 2-3 days to deliver to your door.

We have an option for the customer to upgrade their shipping speed to 2nd Day Air or Next Day Air via UPS with an additional charge.

Our Flat Rate Shipping Cost is Below :

USPS Priority Mail: $16

UPS 2nd Day Air: $22

UPS Next Day Air Saver: $32

We also offer FREE UPS 2nd Day Air shipping for orders over $100 and UPS Next Day Air shipping for orders over $150. This offer will automatic applied to your order at check our so no code is needed. It will also be combined with multiple discounts so you can save more !!

Please go ahead and pay the shipping fee for each item you purchasing & we will refund the extra shipping fee back to the customers.

BETTA will be alive for up to 3-4 days without any food and with proper shipping and packaging. Over the course of 5 years of selling BETTA, I hardly have any problem with BETTA being transported alive, except in some rare cases when the shipment is lost for a week or in extreme weather.

·        Shipping and handling within 24 hrs on our scheduled shipping day

·        BETTA will be carefully packaged in a Styrofoam Cooler Box with proper insulation to ensure they can tolerate the temperature shift during the winter/summer

·        Shipping Schedule:

                        Monday - Livestock

                        Tuesday - Livestock

                        Wednesday - Livestock

· Orders placed after 3:00 PM Tuesday will be shipped out next Monday morning

·        Livestock (Freshwater shrimp and live plants, live fish) will be shipped Monday, Tuesday, and Wednesday only. Shipping them out this day will eliminate the chance of the package will spend overnight at the warehouse, therefore increasing the chance of their arrival healthily significantly.

·        If the weather conditions are not allowed for shipping the livestock. I will discuss with you when should be shipped.

·        Automatic message with all tracking details will send to buyers message. Please allow 12-24 hrs for tracking to be updated on the carrier website. In some rare cases, your tracking might not be scanned until reaching your local post office.

·        Every shipment is covered under our Guarantee Live Arrival policy.

"We take the loss, so our customer

doesn't have to."

Every package bought from us is covered under our Live Guarantee Arrival Policy.

In the event of any animal dead on arrival, please follow these steps to submit your claim:

• Take 3 clear pics of a dead animal in the unopened bag next to the shipping label.
• Send us a message with clear descriptions of what happened to the package to help us diagnose the problem.
• Allow us up to 24 hrs. to process the claim.
• Once the claim is approved, a refund will be sent to you based on the number of fishes

Please note, in some circumstances, our DOA policy will be voided:

• If the package is unsuccessful delivery on the 1st attempt ( We will ship to the address you provided on file.)
• The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 3 hrs. from the time of delivery, DOA will be voided.
• The package is lost due to a package thief (If this happens, please contact your local USPS to file a claim)
• Once the BETTA is released into the tank, it's your responsibility to keep them alive because we do not what your tank water para termer is. If there is any problem when they arrive, the customer needs to report it to us right away, not 3-4 days or a week after
• We process case by case, let us know your thoughts to help us process the claims.

Guppy are very sensitive to change when it comes to water in your tanks. Any immediate change can cause causality. While we working our best to ensure our shrimp an easy transit and deliver them healthy to your front door. Once they are in your possessions, it is YOUR RESPONSIBILITY:

• to make sure your water parameter is with our tank water parameter. We recommend having the water test kit ready at all times.
• to make sure to drip acclimate the guppy fish into your tank correctly. We suggest drip acclimate for at least 1 hrs with an air stone before putting them in your tank.
• to make sure your water doesn't fluctuate too much during the day in their first 7 days.
• THE LIGHTING I USE MIGHT BE DIFFERENT FROM YOUR AQUARIUM SO COLORS MIGHT BE LIGHTER OR DARKER DEPEND ON LIGHTING YOU USED, fish might likely arrive lacking color due to stress from shipping colors will be back to original when the fish settle down, marble gene maybe change color and marking during a short period of time

💥Tail Nipping during transit is known in halfmoon betta fish. It is something that we can not control, therefore we cannot hold responsibility for tail nipping.

💥ALL SALE ARE FINAL, No Return Fish💥

💥IF FISH ARRIVED DEAD WITH FOLLOWING DOA RULE. I'LL REFUND FISH EXCLUDING SHIPPING. PLEASE ACCEPT THIS POLICY BEFORE BUYING FISH.

• DO NOT FEED THEM ON THE FIRST DAY OF ARRIVAL

HAPPY BETTA KEEPING

LET US BE YOUR TRUSTED PARTNER IN YOUR BETTA HOBBY

Quarantine 14 DAYS

Our PRODUCT always in quarantine minimum of 14 days before they list to the public for sale

There is no shortcut or exception in this process.

We want to ensure they are healthy & able to handle the stressful transportation to their forever home

We inspect our FISH/SHRIMP before shipping them out to customers.