We're not happy until you're 100% satisfied with the fit of your new shoes. So if they’re anything short of perfect, simply send them back. The Next Pair has a 30 day Australia wide shipping returns policy for all online purchases, provided the items are unworn, in the state you received them, and in the original packaging. However, there are exclusions when we hold final sales, so be sure to purchase correctly. In these instances we won’t be able to accept returns unless the product is faulty under warranty or the incorrect item was received.

A few things to be mindful of when returning or exchanging shoes.

• The branded box is just as important as the shoes themselves, so please do not alter or tamper with it in any way. Do not attach shipping forms, tape or mark the box. Doing so can result in your return being rejected.
• We are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you do wear socks and test them out on carpet, especially on lighter colour shoes for precautionary reasons.
• We recommend you send your parcel via Registered Post. This ensures the parcel is assigned a tracking number so we can safely track your return parcel's journey back to us. Please drop your return off at any Australia Post office.
• We reserve the right to refuse a return if the policy has not been adhered to.
• The customer is responsible for all shipping fees on returned items that do not meet the guidelines of our returns policy.

All returns and exchanges are to be shipped to:
The Next Pair Pty Ltd – Returns
3/56 Buffalo Road
Gladesville NSW 2111
Australia

Refunds
If, for any reason you are unhappy with your purchase, we will happily provide you with a refund minus the shipping fee. Simply return your unwanted shoes to us unworn, in their original condition including original shoe box within 30 days from the date of dispatch together with a completed copy of our online returns form.

To return for a refund, simply:

1. Pack up your unworn shoes into its original shoe box.
2. Place the shoe box with the unworn shoes into another carton.
3. Clearly label the carton with our return address.
4. Clearly mark the external carton with your order number to ensure prompt processing of your return.
5. Drop the carton off at your nearest post office for collection.

Returns may take up to 2-4 business days to reach our warehouse. Once we have received the return, your refund will be processed in 1-3 business days. Refunds are always processed and credited to the original method of payment at the time of purchase (Credit Card or PayPal) minus the shipping fee charged. Please also allow 3-5 business days for your financial institution to process the funds back into your account. A refund will not be processed if the goods returned do not comply with our Returns Policy.