Policy: |
CONDITION |
NEW |
| AVAILABILITY |
This item could take up to 2 days to process for shipping. If you need it sooner, please e-mail us first.
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| RETURNS |
All sales are final. Please ask all questions before placing your bid or purchase. We offer a 3-day exchange policy only if the items sold are found to be incorrectly described. Exchanges must be pre-authorized by our Customer Service Department. There is no refund on Shipping and Handling. Should you have any problems with your item, you must report WITHIN 3 DAYS FROM THE DATE OF DELIVERY. NO EXCEPTIONS. Shipping and Handling is NEVER refundable UNDER ANY CIRCUMSTANCES and all returns are subject to a 20% fee. By Bidding you are accepting these terms. Please, only bid if you agree to these conditions. For more information, please visit our store and click on Store Policy for more details. In addition, 3.5% Paypal fee will be assessed |
| DELIVERY TIME |
An estimated delivery time for domestic order is between 7-10 business days as it will shipped direct from our Distributors to your residence.
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BUYER'S OBLIGATION |
All Capodimonte pieces are fragile and a great care is given to packaging this merchandise before it is accepted by the transportation company. Therefore, should any breakage occurs, we must process the claim with the Transportation Company. Please do not return the shipment to us without first ascertaining our authorization.
VERY IMPORTANT: When you receive your item, if the outside of the box is significantly damaged, please inform the delivery courier immediately, and also informs us. The reason for this is the content we shipped to you is fragile and although we go through great length to protect it, sometimes, damage to the outside box could cause damage to your item. In such rare cases, the delivery company may request that you open the box in their presence and have the transportation company's driver, notarizing the damages. WITHOUT THE SIGNATURE YOUR CLAIM WILL NOT BE VALID. You must e-mail us within 3 days and notify us of the damages and within that same time frame you must submit to me a copy of your bill of lading receipt notarizing the damages.
When you unpack and discover any damage, do not destroy the case, carton or package. Please then contact the transportation company and inform them of the damage and request an inspection. Once the inspection is completed, the inspector will provide you with an inspection report which we need a copy of in order to process your claim with the shipping company. Once claim has been filed, we will notify you and give you further instructions and return authorization.
The freight bill with the agent's notation of damage on it or the concealed damage report is your basis for filing a claim with the transportation company. Therefore, it is strongly recommended that you comply with the above instructions, so that we may assist in you in expeditiously receiving the funds. |
SALES TAX |
By law we are required to collect sales tax for items shipped to addresses in California. CA Sales Tax is 9.25% of the winning bid price (or the applicable rate at the time of the winning). |
INTERNATIONAL SHIPPING |
INTERNATIONAL BUYERS ARE REQUSTED TO CONTACT US FOR SHIPPING & HANDLING AND FOR METHOD OF DELIVERY |
SHIPPING & HANDLING |
Your item will be shipped via UPS Ground, insured within 5 business day from the receipt of your payment. The cost for shipping for Laurenz Collection can range between $50 to $170, depending on the weight of the item and your location destination. |
PAYMENT METHOD |
We are only accepting PayPal for this item(s). Please contact us, if you need assistance with payment. |