Delivery

Peter's of Kensington only delivers to addresses and post office boxes within Australia, New Zealand, USA, Canada, United Kingdom, Ireland, France, Italy, Spain, Germany, Netherlands, Norway and Switzerland.

Please see individual listings for postage rates.

Your parcel will be delivered by Australia Post's eParcel service, StarTrack Couriers or TNT within Australia or your national postal agent for New Zealand, USA, Canada, United Kingdom, Ireland, France, Italy, Spain, Germany, Netherlands, Norway and Switzerland during normal business hours.

For orders being delivered outside of Australia, the recipient may need to pay import duties before they can take delivery of the order. Any fees or duties are the responsibility of the recipient and cannot be reimbursed be Peter's of Kensington.

Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further postage charges will be payable for re-dispatch. Postage charges paid for the original dispatch are not refundable.

Even though at Peter's of Kensington, we take pride in the care we take with packing all of our internet, phone and mail orders, sometimes, accidents or errors happen. Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, Peter's will provide instructions on how to return goods in an appropriate manner. These details can be obtained by contacting us here, or by checking our Returns Policy.

Peter's of Kensington Returns Policy

At Peter's of Kensington we pride ourselves on our large selection of domestic and international brands you know and trust, all at affordable and competitive prices. Accordingly, we want you to be pleased with your purchase at our eBay store.

We understand that sometimes you may wish to return a product that you have purchased. Below we have outlined the Peter's Policy regarding Returns to assist you with this process.

CHANGE OF MIND

If you have changed your mind about a purchase, Peter's of Kensington will offer a gift card, exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:

1. Items are returned within thirty (30) days of the time of receipt of goods;

2. You have proof of purchase; and

3. Items are in original, unopened and undamaged packaging.

Please ensure that the returned product is suitably packaged to prevent damage during return shipping. Items can be returned via post box or post office, depending on the size of the return parcel.

For assistance with your refund, please contact us by clicking here.

FAULTY OR DAMAGED ITEMS

If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our customer service team or alternatively get in touch within thirty (30) days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Peter's of Kensington will provide a gift card, exchange, store credit or refund. Refunds will be processed according to your original method of payment.

If you believe your item is faulty after the 30 day time criteria, Peter's of Kensington may require you to send the item back at your expense for assessment. This cost will be refunded to you if item is deemed faulty.

IN-STORE COLLECTS

The Returns Policy for in-store collect items correlates with that of "Purchases made online" (see above), with the exclusion that a change of mind shall permit you to a gift card, exchange, store credit or refund at our discretion at the time of collection. Following collection, Peter's of Kensington Returns Policy will only extend to an exchange, gift card or store credit at our discretion for change of mind.