We guarantee live arrival of insects if your local temperatures are between 40° - 80° AND/OR choose to have your Post Office "HOLD PACKAGE" (leave a note within order or email me). We can not guarantee live arrivals if our little friends are left in a sweltering hot mailbox or ice-cold mailbox for 5 hours. We try Ice Packs, but those don't always work.
We do our best to accommodate every order individually and make sure our packaging is best. If your package arrives DOA, broken, torn, or busted - Please let us know within 6 hours after first delivery attempt to coordinate a resolution!
If your package is held, please call the appropriate location to make sure they have your package. We are minutes away from two main airports and all carrier's main facilities, so your order is in transit quickly!