DECORATIVE ONLY
HANDMADE IN GREECE - HAND PAINTED
AGED LOOK STYLE - THE SURFACE IS ROUGH
Dimensions (approximately):
Diameter: 20 cm (7.87 inches)
Net Weight: 375 gr (0.83 lb)
Material: Clay - Genuine Ceramic
The painting on this side is based on the famous “Cup-Bearer Fresco” from Knossos Palace in Crete.
Professional packing - We take extra care in
safely packing our fragile items to ensure safe delivery.
HANDLING
TIME
We ship
our orders within 1-2 business days after receiving your verified
payment (Excluding Weekends and Public Holidays).
ESTIMATED
DELIVERY TIME
In-stock
items - We ship the product directly from our warehouse. The estimated delivery
time given by the carrier is within 3 to 8 business days after the postal date.
Express Delivery (1-3 business days) - For an
additional charge available only for EUROPE buyers.
RETURN
POLICIES
Our
return policy is 14 days return or exchange. All returns must include all
original items, original packaging, undamaged, unused and in re-saleable
condition. Customers are responsible for return shipping costs. Shipping and
handling fees are absolutely non-refundable.
If 14
days have gone by since the delivery of your purchase, unfortunately we can’t
offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging (outer and
inner protections).
In cases we are unable to identify you as the buyer, in order to complete
your return, we require a receipt or proof of purchase.
Please do not send your purchase back before we have reviewed your return case.
In many cases, courier companies only require pictures of the damaged
package and item in order to close a damage claim in our favor.
There are certain situations where only partial refunds are granted (if
applicable):
CUSTOM
DUTIES
International
Buyers – Please Note:
a. Import
duties, taxes and charges are not included in the item price. These
charges are the buyer’s responsibility.
b. Please
check with your country’s customs office to determine what these additional
costs will be prior to buying.
c. There
are not import taxes for transactions between E.U. countries.
PROFESSIONAL
PACKING
We
take extra care in safely packing our fragile items to ensure safe delivery. We
ship decades of packages daily. We can ensure you that you will receive your
order intact as so many other buyers of ours internationally. If nevertheless
the item will be damaged in transit a replacement will be provided.
REFUNDS
(IF APPLICABLE)
Because
some of the insurance policies we work with only last 1 to 7 days after
delivery, damage claims are to be sent to us immediately after inspection.
In most
cases, courier companies only require pictures of the damaged package and
item to close a damage claim in our favor. Most other times courier will
have to inspect the package or return item for analysis. We strive to
close damage claims within 7 days after receiving your claim, except for cases
when we require the inspection or return to take place.
Once
your return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed immediately, and a
credit will automatically be applied to your credit card or original method of
payment.
CUSTOMIZED
ITEMS (IF APPLICABLE)
Customized
items include any bespoke customization such as material, color, size or
form. Customized items are noncancelable and non-refundable since the
order confirmation or payment.
EXCHANGES
(IF APPLICABLE)
We
accept exchanges within the 14 days policy. Shipping costs are paid by
receiver, except for items sent as "Free Shipping" for
which receiver only pays for return cost.
Additionally,
if your order is eligible for a full refund, we can also offer a replacement
completely free of charge. If you need to exchange it for the same item, send
us a message in order to confirm stock availability.
RETURN
SHIPPING
You will be responsible for paying for your own shipping costs when returning
your item. Shipping costs are non-refundable. Items sent as "Free
Shipping" will also require you to pay for return shipping. If you
receive a refund and the return was paid by us, the cost of return shipping
will be deducted from your refund.
In
the cases of being our company at fault, please contact us as soon as
possible in order to start the claim process with the shipping insurance.
Depending on where you are located, the time it may take for your exchanged
product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that we
will receive your returned item.
CANCELLATIONS
(IF APPLICABLE)
Please
contact us as soon as possible if you would like to cancel your order.
In the
majority of cases cancellations are free of charge and eligible for a full
refund.
Cancellation
is not possible if:
-Item
was shipped including pre-transit period in which shipping company is given the
order to pick up and custody.
-Item is customized (including any bespoke customization such as
material, color, size or form).
WRONG
ADDRESS & UNDELIVERABLE PACKAGES
- All
items will be shipped to buyer's registered shipping address. Please
double-check your shipping address before you place your order.
- If
your item was shipped to the wrong address, it would be returned to us and
return shipping costs will be charged.
Shipping
costs are paid by receiver, except for items sent as "Free Shipping"
for which receiver only pays for return cost.
We can
ship the item out again for you upon receiving the item back in the mail but we
will need to charge the Standard shipping rates to post the order again
-Unclaimed
packages will not be refunded.
FEEDBACK
1. If
you are dissatisfied for any reason, please do not be quick to leave
negative/neutral feedback. We work hard to make sure EVERY CUSTOMER 100%
SATISFIED and resolve any problem for you.
2. If
you are satisfied with the product you received, please leave us positive
feedback and 5 stars of DSR.
CONTACT
US
We are always ready to help. Send us your inquiry once and we will reply within 24 hours.