(As of 1. April 2017)

Dear Customer,

Congratulations on your purchase of this Sony product, and we are sure that you have made a good choice.

In the event that your product unexpectedly shows a defect within the warranty period, please contact us and the link "Support / Service" or our commissioned and authorized hauliers (hereinafter "Specialist company" in the European Economic Area or in other countries listed in these warranty conditions or the accompanying brochures (Scope of guarantee) . You can see the content of the guarantee and all of the essential information required to enforce the guarantee on the manufacturer's website.

1. This guarantee applies to your sony product insofar as the product was purchased within the scope of the guarantee. With this warranty, sony guarantees that the product is free from defects in material and / or workmanship at the time of initial purchase. The exact period of validity of your guarantee can be found in the attached guarantee period table. The Sony company providing the warranty service is indicated in these warranty terms for the country in which you are making your warranty claim.
   
   
2. If the product proves to be defective during the warranty period due to material and / or workmanship faults (at the time of initial purchase), sony or a specialist company Repair or replace its defective parts within the scope of the guarantee, assuming the labor and material costs, at your own discretion and in accordance with the following conditions. sony or. The specialist company can replace defective products or parts with new or as good as new products or parts, with the replaced products or parts becoming the property of sony .
   
   
3. This guarantee does not cover:
   
   a) regular maintenance and repair or replacement of parts due to normal wear and tear;
   
   b) Consumables (components that are expected to have to be replaced regularly over the course of the product's life, e.g. non-rechargeable batteries, printer cartridges, needles, lamps, etc.);
   
   c) Damage or defects caused by the use, operation or treatment of the product that is not in accordance with normal private use; and
   
   d) Damage or changes to the product caused by:
   
   I. improper use, including:
   
   - treatment that causes physical or surface damage or blemishes to the product or damage to liquid crystals;
   
   - Damage caused by connection or use of the product for a purpose other than its intended purpose or non-observance of our operating and installation instructions;
   
   - Damage caused by failure to observe the care and maintenance instructions when servicing and caring for the product;
   
   - Installation or use of the product contrary to the applicable technical standards or safety regulations in the country in which the product is installed or used;
   
   II. Damage caused by viruses or the use of software that was not included in the scope of delivery or was improperly installed;
   
   III. Damage caused by using the product with any systems or equipment other than Sony products that are not designed for use with this product;
   
   IV. Use of the product with accessories, peripherals and / or components of a different type, standard, or conditions other than approved by sony ;
   
   V. Repairs or Attempted repairs by anyone other than sony or Specialist companies;
   
   VI. Adjustments or changes without sony prior written consent, including
   
   - Upgrades of the product beyond the specifications or features described in the user manual;
   
   - Modifications of the product in order to adapt it to national or local technical or safety standards in countries for which the product was not expressly intended and manufactured;
   
   VII negligence; and
   
   VIII. Accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, insufficient ventilation, voltage fluctuations, excessive or improper supply or mains voltage, radiation, electrostatic discharges such as lightning, external forces and impacts.
   
   
4. This warranty only extends to the hardware components of the product. It does not extend to software (whether from sony or third parties) for which end-user license agreements are included or for which separate warranty documents or exclusions are provided.

1. Warranty services are only provided if the defective product is returned within the warranty period together with the original invoice or be presented on the receipt (stating the date of purchase, model name and dealer name). The guarantee starts on the date of the first purchase according to the original invoice or the receipt. sony and the specialist company reserve the right to refuse the free guarantee if the purchase receipt is incomplete or incomplete. be presented illegibly. Furthermore, there is no guarantee if the model name or the serial number on the product has been changed, deleted, removed or otherwise made illegible.
   
   
2. To prevent damage to removable data storage media or accessories, or loss or damage To avoid the deletion of data, you must remove them before you send the product to carry out warranty services.
   
   
3. This warranty does not cover the shipping costs and risks involved in shipping your product to and from Sony or sony a specialist company.
   
   
4. sony or. the specialist company will charge you a flat-rate examination fee,
   - if your product has been examined by sony or the specialist company shows that, for whatever reason, you are not entitled to any guarantee; or
   - no error was found in the examination of your product and your device is working properly.
   
   

1. Except as noted above, sony makes no warranty (express, implied, statutory or otherwise) as to the quality, performance, accuracy, reliability, fitness for a particular purpose, or any other characteristic of the product or the accompanying or related products. related software.
   
   
2. sony undertakes under this warranty only to repair or replace products that are subject to these warranty conditions. sony is not liable for any loss or damage of a tangible or intangible nature such as the purchase price, loss of profit, loss of income, loss of data, loss of joie de vivre or unavailability of the product or associated components, which may occur directly, indirectly or as a result of products or services. Services under this guarantee or otherwise. This applies to loss or damage caused by:
   
   I. Impairment or failure of the function of the product or associated devices due to defects or due to the unavailability of the product while it is with sony or a specialized company, downtime and business disruption;
   
   II. Inaccuracies in the performance of the product or related products;
   
   III. Damage to or loss of software programs or removable media; or
   
   IV. Virus infestation and other causes.
   
   
3. This limitation of liability applies to losses and damage for whatever legal reason, in particular due to negligence, tort, breach of contract, express or tacit guarantees and strict liability (even if sony or a specialist company has been advised of the possibilities of such damage).
   
   
4. If these disclaimers contradict applicable law in whole or in part, sony limit the warranty or the liability insofar as this is permissible according to the applicable regulations. For example, some state laws prohibit the exclusion or limitation of liability for damages due to negligence, gross negligence, willful misconduct, fraud and similar acts. Any liability that cannot be completely excluded is limited to the duration of this guarantee, provided that the applicable law allows this. Liability under this guarantee is limited to the amount of the purchase price of the product. If the applicable law only provides for higher liability limits, this higher liability limitation applies.
   
   

Consumers may have legal rights under national laws governing the sale of consumer goods. This guarantee does not limit your possible legal rights or your contractual rights vis-à-vis the dealer, which arise from the purchase contract. You can assert these rights at your own discretion.

The guarantee for your product is granted and fulfilled by sony Europe BV, Germany branch, Kemperplatz 1, 10785 Berlin. You can also contact sony via the contact form and the link Service / Support as well as the phone numbers given there.