About Us
Kitchensinkvancouver.com is a Canadian company
headquartered in Vancouver, BC Canada. We specialized in providing
unique products for kitchen and bathroom renovation. We are the direct
source from some top bathroom product manufacturers all over the world.
Our goal is to provide unique, artistic products with an extremely
rewarding discount for our customer. Anything sold here at
kitchensinkvancouver. quality guaranteed. All
items are brand new with manufacturer's seal still attached unless
stated otherwise. This is to ensure that you are buying the best
merchandise at the cheapest price possible.
kitchensinkvancouver.com makes every effort to carry as many excellent products
as possible. Please let us know if you are interested in having our
company distribute your products. We want your experience on our site to
be satisfying, so please do not hesitate to contact us if you have a
suggestion as to how to make our site better. Thank you for visiting our
website. We value your business.
Store Policy
Shipping Policy
We usually ship from Money to Friday. No shipment on weekend or public holidays. Local Pickup is available and free of charge. We don't ship to Alaska (AK), Hawaii (HI), Puerto Rico (PR) and P.O.Box, APO, FPO address. In case the item is damaged during transit, please notify us within 24 hours, and send us pictures. Once we receive the above information, we will send you instruction for how to return the damaged item. In the meantime, we will open a damage claim against the shipping company and send you a new item as replacement.
We don't provide free shipping for the areas below.
Northwest Territories ( NT )Nunavut ( NU )Yukon ( YT )NewfoundLand and Labrador ( NL )Free shipping is not available in these areas above as well as those rural areas, remote areas, P.O.Box addresses in all provinces of Canada. Customers in these areas need to quote shipping from us before you purchase.
Warranty:
Due
to the nature of the plumbing products and accessories, we cannot
resell any return merchandise which had been installed or used. Under
these circumstances, we cannot take any returns for used item UNLESS the
product is defective. So we can only offer return privileges if an
incorrect item is shipped or an item is received damaged or defective.
All items are returned must be in brand new condition or never been
used. Please contact us via e-mail within 3 days of receiving your item,
we will help you with that process. A refund will be issued in the form
of the original payment method or a company check within 30 days.
Shipping charges are non-refundable in any instance.
All
products come with one year ( from the date you received the item )
warranty. Under the warranty period, we will repair or replace any
defected product. We will ship you the parts if the parts are need to be
replaced. If the problem still cannot be fixed, we will ship you a new
unit for replacement. The Warranty does not apply when the item has been
tampered with, misused, improperly installed, altered, was damaged
through abuse or accident.
Return:
We make sure the
customer is 100% pleased. Your satisfaction is our priority. If the item
you purchased from us is still brand new and never been used, you may
return it for a refund or a replacement in 7 days, provided that the
procedures and requirements are followed. There is a 15% re-stocking fee
apply to all returning goods. You are responsible for return shipping
fee and paying customs duty.
Return Shipping: We do not reimburse
return shipping cost (the cost to send merchandise back to our store).
If an item you received is defective, we will definitely replace the
item with a new one; however, we do not cover or reimburse the shipping
cost for returning defective merchandise back to our store. We will
quickly ship you the replacement product at our cost. Additionally, any
broker fee, customer duty, and our shipping charge are non-refundable.
By biding on this listing, you agree to this policy.
Returning
Items: Please send us a message through eBay or contact us by phone to
get instruction for return. All returned merchandise must be in original
condition, and must include the original factory box and factory
packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. popup
drain, mounting kit, strainer, cutting template, etc.), and all
instruction paperwork. Any other inscriptions must not be written or
printed on the product box or packaging. Your refund process will be
delayed if any of these conditions are not followed. Returned
merchandise that is lost or damaged during transit is solely the
shipper's responsibility. It is important save the tracking information
and to properly insure all merchandise being returned to us.